As an update – I purchased a new power adapter, one that was recommended in other posts. Same result. The laptop appears to be taking a charge, windows indicate in the tray it is charging, but it never moves past the same amount 5%!
Any other suggestions? I’m assuming its a BIOS or battery issue.
In my most recent ticket to Gearbest I requested they provide an RMA to return as it is still within their 7 day window. I’m not looking forward to this process and what I’ll need to do to return from the US to China.