Since updating to Windows 10 version 1607 I have the same issue. I really doubt this has to do with a hardware issue. Do you have any devices in the device manager that shows a problem. I dont see any problems there.
I had the same problem after updates, and I attributed it to a defective keyboard. Now, I am not so sure anymore.
This is a problem worth exploring. Nicolas, if I could, I would copy the keyboard drivers from your driver package to my C:\Windows\System32\drivers directory, but there is no way from Windows because unlike the touchscreen drivers, the keyboard drivers are protected from deletion.
I will install the 1511 Version of Windows 10 tonight to verify again that the old drivers do work there. Then I will update Windows and see if this breaks the keyboard support.
So, even installing 1511 original Windows 10 does not solve the Problem. The Microsoft signed Driver is always taken. If I overwrite the Driver as you guys mentioned in the recovery console (the only way to do this), the Drivers are not loaded because they are not signed. Switching off Driver signature check did not help to solve this Problem. Any other ideas?
same problem here. Everything worked fine out of the box (got the tablet on 28th dec.), after updating in background the keyboard isn’t working any more. I tried everything that came to my mind, but nothing worked, even resetting two times…In found a video on youtube from a russian guy who has the same problem after the update, so it must have to do with it…Does anyone have an idea? I’m really frustrated…
For me it still does not work. Even Installation with the same Windows Version as the original did not help. I guess, there will be no solution unless Jumper delivers new Drivers for Windows 10 🙁
Anyone got any idea how to get Jumper to provide keyboard drivers? They don’t seem to have any support available on their website; except by telephone and I don’t fancy that option.
Thanks Nicolas. I had seen the OEM Contact but as it was for manufacturers I didn’t use it. However I have just fired off an email to it and will await and see if I get a response.
I just wondering if the problem is definitely a driver issue. Am I right in thinking that if the BIOS had found the keyboard and then there was no driver available to work it then the keyboard would have shown up in Device Manager but with an exclamation mark? Nothing is showing up with an exclamation mark and so that is making me wonder the problem might be a keyboard fault . The connection does seem to be quite secure and it has never shown intermittently at any stage.
.
.