GearBest cancels X98 Plus Dual Boot order.

[Gal]

That’s weird… I also preordered mine.  The pre-sale ended on the 16th but I’m still on “Processing”.

On 11.11 I ordered with their coupons two tablets.. they canceled the orders and refunded me for both two days later.  I heard it was some issue with the mobile version of Gearbest that let people use coupons that were not valid on the web site. Not sure why it is my problem but that’s the thing with Chinese sites..the customer is never right and the seller has the last word. Of course,  that’s unless you buy on Aliexpress where the buyer is much more powerful than on Banggood and Gearbest as you can always open a dispute which is impossible on GB and BG. The problem with Aliexpress is that it is mostly some 10% more expensive.

 

I’ll update if I have news regarding my order.

[Lucretius T]

The cancelled my preorder, too. but in my case they refunded all the amount on paypal the next day. I will probably end up buying it from geekbuying.

[Gal]

I just noticed that the price is now 195.46$ on GearBest. They are a-holes.. why is the presale more expensive than the actual price?

[Dushan]

That’s weird. Did they provide any comments to why they have cancelled the orders? I have ordered one yesterday after the pre-sale ended and haven’t received any info about cancellation.

[Anonymous]

This is the message i received:

Dear David,

Thank you for your recent order at Gearbest.com

This is an update about following item:

We are sorry to let you know that we cannot ship it at this time

remain items
sku*quantity:167317001 * 1,

In order to resolve this issue : we would like to offer you the following options:

Option 1: Refund the unavailable item to your GB Wallet (store credit)

We will refund the unavailable item price and exceptionally reward you with extra points (e.g. If your item is 1usd = 5 points , 3usd=3*5 points => get 15 points etc).

You can use both your wallet and points to purchase your future products.

For more information about your wallet click here : http://www.gearbest.com/m-article.htm?id=111
For more information about points click here: http://www.gearbest.com/about/about-points.html

Option 2: Exchange for product(s) of equivalent value.

In this case, please kindly give us the product link (url) you would like to order instead. Please indicate the size/color too if applicable.

If there is any price difference, we will either ask you to pay it or we will refund the balance if any.

Could you please let us know your preferred option?(Please choose only one)

Please reply us within 5 business days .

We look forward to hearing from you soon.

Thank you for your understanding and collaboration.

Best Regards

gearbest Customer Service

 

[Dushan]

If I were you I would request more details from them. It helps when claiming the transaction through PayPal (not sure if you have used PP to pay for your order). Store credit or another product is pointless.

[Anonymous]

When i receive my paypal refund, i’m still in the market for an X98 Plus Dual boot. There is mention above about geekbuying. Are they reliable? Any more recommendations?  So many cowboys it’s just like the wild west!

[Lucretius T]

I ordered a teclast pro for my sister a month ago from geekbuying. While it was still “in progress” she decided she wanted the Air II. They had no problem changing the order and they refunded the rest later the same day. I have also heard good things about banggood.

[Anonymous]

Thanks for your reply, I will probably give geekbuying a try. GearBest have now refunded via PayPal in full. All automated communications with no explanation offered. Other sellers including gearbest and geekbuying seem to be stating various waiting times before stock arrives, so I suspect there’s some sort of supply problem. Think i will confirm stock before flashing the cash. Lesson learned.

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[Gal]

Yesterday I got a reply from an AliExpress seller.. He told me that he should have the tablet in about 4 days.

[Anonymous]

Ta. Chris mentions elsewhere that it’s Chinese new year on 8th Feb and for a week nothing much will get done, so my target is to have one shipped well before then.

[Gal]

I can wait few days until GB gets the tablet.  My only concern is some kind of warranty which I can get in AliExpress but not in GeekBuying\GearBest\Banggood etc..   I mean, you can’t escalate a dispute unless you have a site owner like AliExpress, you’re in the mercy of the seller :\

[Anonymous]

Seems like whichever supplier you choose it’s all a bit of a lottery. I’m sitting tight for a few days until one of the ‘better’ (or should it be ‘less devious’) sellers can confirm stock.

[Gal]

The case arrives from GearBest very quickly.. 13 days since I’ve made the order which is quite impressive.  It will be empty for a while now until I get the tablet :\

[Anonymous]

Snap! That makes two of us. Except i got mine from BangGood. Got to to get an X98 Plus now or my case will be useless.

[Author]

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