I reviewed the Jumper EZBook 3 Plus and got WiFi problems, anyone else?

[Sx C]

i will test it either today and tomorrow, i wonder if this is to blame for the horrible battery life estimated by batterybarpro at only 6 and a half hours.

i did notice that the power consumption is really irregular on batterybarpro, keep jumping up and down by around 2000mW, now i suspect that this must be the WIFI module shutting down and powering up repeatedly.

[Sx C]

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only about a third of what i usually get but i would say it is rather stable

[Zi Jin Cheng]

Go into device manager and turn off power saving for the AC3165 adapter, that should help.

In fact my battery experience has been opposite of yours, battery life has been rather consistent, but poor.

 

An update to my WiFi issue, every time I connect to WiFi using the Plus at home, WiFi immediately goes down for the entire family (my sis first noticed it). I suspect this could be a problem with the adapter itself, or a virus/malware (which I highly doubt because I scanned multiple times and reset the PC)

 

EDIT:

List of things I’ve tried:

Windows troubleshooter

Resetting Adapter drivers

DNS release/renew

Have not reset my router yet

[Sx C]

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(downloading a 200mb game over steam)

i think there might be a problem with your wifi module as my problem appears to be strictly due to poor reception

[David Stone]

I saw your review and I have similar problems, though its the AC3165 in an EZBook 3 Pro.

Have tried all sorts of tweaks but cannot seem to improve it.

Going to open it up as the next step and check the antennas. Failing that, I might have to see if the WiFi card can be replaced 🙁

[nils]

I had similar WIFI problems to my Ezbook Pro 3 version 3 purchased August 2017.

I had WiFi limited connectivity issues where my internet would keep disconnecting from home network (all other devices on network had no issues) and I would keep receiving the following error in my web browser (both chrome and Microsoft edge):

DNS_PROBE_FINISHED_NO_INTERNET

I suspect a microsoft windows 10 update caused wi-fi networking issues by disrupting the existing Intel AC-3165 network adaptor driver (as I updated my windows when laptop received).  I searched the internet and have read that after a windows 10 update computers with similar Intel network adaptors have been unable to acquire an IP address from the routers they were connected to and, consequently, unable to connect to the internet.

Here are the steps I took to solve this problem on my Ezbook 3 Pro Version 3

Check for windows updates and apply and new windows updates
Then restart laptop
Go to device manager
Select network adaptor
Select intel dual band  wireless ac3165
Select disable device
Select uninstall device
Restart computer
Go to device manager
Select action, scan for hardware changes
Go to device manager
Select network adaptor
Select intel dual band  wireless ac3165
Select driver
Select update driver
Select search automatically for driver
Let windows find and instal driver from online source (if it hasn’t already done so)
My driver version is 19.1.0.4 (as at August 2017)
While still in network adaptor settings
Select power management
Untick ‘allow the computer to turn off network adapter’
Apply /save changes

Now
go to Edit Power Plan Options and on your Power Saver Plan click Change Advanced Plan Settings. After click on
Wireless Adapter Settings in Power Saving mode select Maximum Performance.
Go next to PCI Express click on Link State Power Management and select Off on battery and in Plugged mode. Apply this changes.

You may need to restart computer for changes to come into affect

The above fixed my WIFI disconnecting randomly. I hope this may be of some help.

 

[Zi Jin Cheng]

I’ve tried this already but it didn’t help. However, about 3 days ago there must have been a new driver released for the AC3165 because it is partially fixed, I don’t get random WiFi disconnects but WiFi performance jumps up and down very frequently.

I still get the incredibly weird phenomenon where internet goes down for every other wireless device when this laptop is connected. However, turn it off and its immediately fixed for everyone else. WiFi range is also incredibly poor, like 15 ft and it conks out.

[nils]

Can you please advise how you updated the ac-3165 driver?

on the intel website the latest driver is 19.51.2.4 however for some reason I cannot update my ac-3165 driver on my jumper ezbook 3 pro v3?
I’m using the intel driver and support software. it tells me my driver is out-of-date and when i go through the process of updating it via the intel website i get ‘a new product version is already installed’ message. this is incorrect as my current driver installed is 19.1.0.4. how can you update the driver manually? what version is the driver you have installed? the intel driver doesn’t appear to be separate file but is bundled with intels software? any help would be appreciated?

 

 

 

[nils]

ok i have figured out how to update the intel ac-3165 driver to the latest version from the intel website.
apparently there was some bug in the intel pro-set wireless software on my ezbook 3 pro that was preventing me from updating the driver.
if you are having a similar problem this is what you can do:

go to add or remove programs
select intel proset wireless software
select modify
select repair
it updated correctly – the driver from 19.1.0.4 to 19.51.2.4

my wireless is operating slightly faster on average (only by a few mbps) however i’m more interested in connectivity quality – i will update accordingly.
once updating you driver i would double check your driver power management and computer power management settings to make sure that the ‘allow computer to turn off wireless device’ is disabled.

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