Jumper ezbook pro 3 black screen after movie night

Jumper ezbook pro 3 black screen after movie night

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Viewing 8 posts - 31 through 38 (of 38 total)
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  • April 14, 2018 at 11:46 am #141944
    Graham Whyte
    Participant
    • Posts: 10

    Just to let you know, I did get a return order from Geekbuying, one month after I initially made contact. I sent it off, one month later they acknowledged receipt and three weeks later I got my machine back repaired. So roughly four months after my machine went black,  I have it back repaired. I could not ship it back with the battery, Chinese restrictions, and my machine returned without a battery, and set up in Chinese.

    April 14, 2018 at 1:06 pm #141946
    Ostap
    Participant
    • Posts: 15
    Graham Whyte wrote:

    . I could not ship it back with the battery, Chinese restrictions, and my machine returned without a battery, and set up in Chinese.

    So did you remove the battery? And if yes didn’t that void your warranty?

    April 14, 2018 at 1:11 pm #141947
    FatEnzo
    Participant
    • Posts: 49

    We have no warranty.

    this is ONLY a courtesy by Gearbest (a well paied courtesy).

    April 14, 2018 at 1:13 pm #141948
    Graham Whyte
    Participant
    • Posts: 10

    I emailed Geekbuying, telling them that because of Chinese restrictions, there would be no battery in the machine. Didn’t affect the warranty, was never mentioned,  refitted battery when it came back.

    April 14, 2018 at 1:13 pm #141949
    Graham Whyte
    Participant
    • Posts: 10

    I emailed Geekbuying, telling them that because of Chinese restrictions, there would be no battery in the machine. Didn’t affect the warranty, was never mentioned,  refitted battery when it came back.

    April 14, 2018 at 1:17 pm #141950
    Ostap
    Participant
    • Posts: 15

    I will try this as well but I doubt Gearbest will accept it. How much did it cost you (shipping, maybe some duties)?

    April 14, 2018 at 2:37 pm #141957
    Graham Whyte
    Participant
    • Posts: 10

    It was 14.90 GBP, but because I paid with Paypal, I was able to claim that back from them. My shipping label stated laptop, NO  battery value 20USD.  As I said it took approx one month to get it.

    Once I got the return authority, and email I sent to them I put Attention Jessie, the person who sent me the authority, in the Subject field, and from then on I put that on every email, so that I had continuity with the same person.

     

    April 15, 2018 at 2:47 am #141977
    Ostap
    Participant
    • Posts: 15
    Graham Whyte wrote:

    It was 14.90 GBP, but because I paid with Paypal, I was able to claim that back from them. My shipping label stated laptop, NO battery value 20USD. As I said it took approx one month to get it. Once I got the return authority, and email I sent to them I put Attention Jessie, the person who sent me the authority, in the Subject field, and from then on I put that on every email, so that I had continuity with the same person.

    Thanks a ton for the info man. I will try my luck with Gearbest. Better to have a functional Laptop in some months than never, I guess. Hope it wont break again. Best luck to you.

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