Knote 5 Touch Screen with bubble

Knote 5 Touch Screen with bubble

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This topic contains 2 replies, has 2 voices, and was last updated by  Eric 4 months, 3 weeks ago.

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  • #149191

    Eric
    Participant
    • Posts: 3

    Just receive my Knote 5 that i’d purchased from taobao.com

    I setup the tablet in English Win10. It was activated in Chinese Win10, while I contacted the customer service, they gave me a program to re-activate it. It works well. At least, the system doesn’t prompt me to activate my Win10 again.

    However, the touch screen of this tablet has some ‘bubbles’. The touch itself will activate at random but almost at the same spot/area.

    It’s behaving like someone is using the touch.┬áSee the video attached.

    I’d tried to contact the customer service but it’s hard to reach them.

    I’d disabled the touch function and it works fine.

    It seems to me that it’s either the driver/the touch screen itself.

    I wonder anybody has the similar issue?

    Any solution?

    Anyone do a clean install of Win10 in English with newly purchase key?

     

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    #149402

    felince
    Participant
    • Posts: 27

    Was it working OK when you first boot it up? if not then I doubt it is a driver issue. I that case ask for a refund or for a replacement. Mine is working alright but I admit that these cheap devices are a lottery.

    #149511

    Eric
    Participant
    • Posts: 3

    I had re-install the driver, reset to tablet to factory default. It’s confirmed the hardware issue.

    But, as I bought it from the China online store – Taobao, it’s rather costly to get it ship back to them.

    So, now I just disable the touch screen and using mouse all the time.

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