Need Help with Dead F6 Pro

[Winston]

**UPDATE****

It seems the laptop is completely dead! I disconnected the battery and plugged in the AC directly and nothing!! No LED status lights, screen did not wake-up, no boot up, NADA!!!!

I’m pissed and concerned at the same time, considering that I have an X6 pro as well and wondering if it will suffer the same fate after 18months!!

I contacted Gearbest support/customer service, but I don’t expect them to do much . They are asking me to send them pictures to diagnose the problem!! Pictures of a dead laptop that doesn’t power up to help diagnose a hardware issue left me dumbfounded !!!

[Tim]

Hey, I have had the exact same problem with this machine this week, it’s less than 6 months old and is actually a replacement model that I received due to the first one I bought having the faulty battery levels that others on this forum have reported.

I left it overnight switched off and charging to find it completely dead the following morning.

I followed the rather nonsensical instructions from Gearbest of sending a video of it not turning on, and they have offered me a partial refund of 120USD (I’m not happy considering I paid over 300 for it and it’s had pretty glaring technical issues). PayPal aren’t interested in helping either due to the amount of time that’s elapsed since I bought it.

Are you going to try and repair it or cut your losses? It looks like there’s batteries out there that could work as a replacement (if it’s the battery that’s causing this issue..?)

[xiangqin]

The computer should still be fine. You can try to replace the power supply. There may be a problem with the battery. This is the best advice I can give. Hope it helps you

[xiangqin]

You can do it at aliexpress, eBay.   Search: F6 Pro Battery

Then there will be something you want

[Winston]

I’m not sure whether it’s the battery or power supply .As mentioned in my original post, when the laptop first went dead, there was enough juice to charge my tablet, than my phone, which leads me to believe battery is good! Never had an issue with battery not fully charging or discharging abnormally. So I’m assuming the battery is not the cause . The power supply could be the culprit, so now got to research to find out how to change it this laptop .

[Tim]

I’ve tried multiple chargers (USB-C and DC ones) it’s definitely not a faulty power supply in my case, possibly a dud battery.

How did you get on Winston?

[felince]

What’s the fault rate of this computer?

Last year I bought one only to start failing after six months of use, charging problems, ssd not being recognized etc. Returned it for a free repair and they say they couldn’t repair it. Did they return it to me? of course not, because they “lost it”. Super angry I asked for a full refund because regardless it was my laptop and they lost it. After fighting for about two weeks they agreed to send me a new one for 100 USD, which I reluctantly accepted. Three months later the new laptop failed as well, it won’t charge with USB type C and it will take me some days to be able to use the charger that came with the laptop since I didn’t bring it with me.

I am afraid that even with that cable it will not power on, so already thinking what to say to these people of Gearbest.

What a headache.

[xiangqin]

These problems may really be the flaws of this laptop itself. Therefore, we should promptly discover these issues. Avoid repeating these problems. Sure enough, there is a saying that the price determines the quality.

[niknah]

I’ve had this laptop for 7 months. Here’re the faults so far…
* The keyboard tilde ~ key repeats itself non-stop some times, randomly.
* HDMI plug stopped working today. Nothing’s wrong with the cable, it works with my camera.

Same problems in both linux and windows so it’s not a software problem.

[Winston]

**Update***

Received a new battery today. After replacing it still NADA, no battery or SSD status light. So it’s not the battery in my case. The only possible problem I can see is the power adapter circuit board.

Now the big issue is where to source a similar board for the F6 Pro.  I’ve been looking high and low with no results. So if anybody knows where to source parts for the Teclast or has defective/dead one and wants to sell parts, I’d be interested in that as well.

[Winston]

I think I’ve reached the end of the road trying to repair the F6 Pro myself! I tested the PS board and it’s working and providing 12V to the Mboard. Checked all the flex connectors and they all appear to be working. So all lead to the MB. Whether it’s fried or a dead capacitor somewhere, I don’t know…..

If I can source a MB for the F6 Pro, I will get one. So if anyone has a working F6 Pro MB they want to sell, let me know…..

[Winston]

The following email from Teclast shows the company couldn’t care less about standing behind their product.

It’s hard for me to believe they can’t even help me source a battery. Not asking for a freebie but just want to get the right parts.

No more Teclast for me.

Hi, <wbr />Ralph.Thank<wbr /> you very much for using our company’s products. It is a pity that we do not set up a separate retail of accessories abroad. Thank you for your feedback.

<hr align=”left” size=”1″ />

aftersales@sk1999.<wbr />com

<b>From:</b>

<b>Date:</b> 2019-07-06 20:47

<b>To:</b> aftersales

<b>Subject:</b> Replacement Battery for the Teclast F6 Pro

The battery in my Teclast F6 Pro laptop just died after 18 months of use. I need to buy a replacement battery for it and would like to know if Tesclast sells replacement battery for the F6 Pro.

If not, can Teclast recommend a store or company to me with the information where I can buy a replacement battery for my laptop.

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