June 18, 2019 at 1:48 pm #175607
Went on vacation for 2 weeks and left my F6 Pro plugged in during that time . Came back today to find the F6 not powering up at all . No charging light when AC plugged or SSD drive light .
Laptop is unresponsive to the power button, no screen light or any other light . The battery is charging since I was able to fully charge up my tablet and cellphones.
I completely discharged the battery, plugged the AC power and again, no SSD no AC lights and no signs of life from the screen .
Any ideas on how to get the laptop going again would be appreciated. I bought the laptop from Gearbest 18 months ago, so it’s out of warranty .June 21, 2019 at 1:51 pm #180044
It seems the laptop is completely dead! I disconnected the battery and plugged in the AC directly and nothing!! No LED status lights, screen did not wake-up, no boot up, NADA!!!!
I’m pissed and concerned at the same time, considering that I have an X6 pro as well and wondering if it will suffer the same fate after 18months!!
I contacted Gearbest support/customer service, but I don’t expect them to do much . They are asking me to send them pictures to diagnose the problem!! Pictures of a dead laptop that doesn’t power up to help diagnose a hardware issue left me dumbfounded !!!June 25, 2019 at 5:55 am #181080
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Hey, I have had the exact same problem with this machine this week, it’s less than 6 months old and is actually a replacement model that I received due to the first one I bought having the faulty battery levels that others on this forum have reported.
I left it overnight switched off and charging to find it completely dead the following morning.
I followed the rather nonsensical instructions from Gearbest of sending a video of it not turning on, and they have offered me a partial refund of 120USD (I’m not happy considering I paid over 300 for it and it’s had pretty glaring technical issues). PayPal aren’t interested in helping either due to the amount of time that’s elapsed since I bought it.
Are you going to try and repair it or cut your losses? It looks like there’s batteries out there that could work as a replacement (if it’s the battery that’s causing this issue..?)June 26, 2019 at 8:15 am #181118
- Posts: 39
The computer should still be fine. You can try to replace the power supply. There may be a problem with the battery. This is the best advice I can give. Hope it helps youJune 26, 2019 at 9:07 am #181119
- Posts: 39
You can do it at aliexpress, eBay. Search: F6 Pro Battery
Then there will be something you wantJune 26, 2019 at 9:00 pm #181130
I’m not sure whether it’s the battery or power supply .As mentioned in my original post, when the laptop first went dead, there was enough juice to charge my tablet, than my phone, which leads me to believe battery is good! Never had an issue with battery not fully charging or discharging abnormally. So I’m assuming the battery is not the cause . The power supply could be the culprit, so now got to research to find out how to change it this laptop .July 2, 2019 at 7:16 pm #181271
- Posts: 4
I’ve tried multiple chargers (USB-C and DC ones) it’s definitely not a faulty power supply in my case, possibly a dud battery.
How did you get on Winston?
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