strange issues with Intel AC 3165 module

[Leo]

Hi,

I received my Jumper EZB3P three weeks ago, and have gone through quite an interesting experience with it. I thought I’d take the time to share it and hopefully find a better solution for everyone experiencing these problems with the Intel AC 3165 wireless modules.

First of all, everything else in my EZB3P works as it should. I have the locked bios version, unfortunately, but I experience no keyboard or mouse lag, and I’m overall fairly happy with the product. However, the wireless module has been nothing but problems. At this point, I don’t know what else I can do.

Using the Intel AC 3165, I have been experiencing intermittent connections to both 2.4GHz and 5GHz channels. I read about this in the forum and elsewhere, and went through the process of uninstalling and reinstalling the drivers. When you head to Intel’s drivers page for the AC 3165, there is a list of all available drivers, old and new. I have tried every one of them up to the newest version and non have given me a consistent connection. For each installation, I made sure that all of the old driver files are deleted from the computer by running pnputil.exe and manually deleting each file with the “network adapter” type. In addition, I also changed advanced settings like throughput booster and roaming aggressiveness, but have seen no improvements. After each driver re-installation, I also turned off the automatically update drivers setting in Windows to no avail.

I remember that several days after receiving the laptop, I did a Windows 10 update, so I wondered if it is this update that is causing the issue. So I did a clean installation of Windows 10, but the issue is still present there. I do remember that the AC 3165 seemed to work better before I did the update, although I know there were several times that it lost connection too. But the disconnecting was not nearly as frequent.

From the forums, I found the set of factory drivers for the EZB3P. What is curious is that there is no Intel driver for the AC 3165 module. What is available is the RealTek wireless driver. So I though maybe that is the issue. I downloaded the files and tried installing it, however Windows would not let me do so, saying it found no compatible device for this driver on my computer.

Now I am wondering if my mistake was updating Windows 10 and then doing the format and re-installation of the operating system. Since the laptop came factory with those drivers and worked, I would have deleted everything that was working. And I’m not sure if the Windows update removed the old wireless driver and replaced it with a new and different version.

Right now, I am using a USB wireless network adapter (2.4GHz). It is working fine, but I would still like to solve the AC 3165 issue. Perhaps there is a way to reinstall the RealTek wireless drivers? Can someone point me in the right direction?

Thanks.

 

[euplio]

Same problem. I own a v6 Ezbook. Tried all drivers and one work as it should… Hope someone has the solution

[Chupa]

If it worked before, do a recovery, the Jumper should have a recovery partition with the original windows setup.

If you did a update (don´t) do a rollback for the driver what has problems.

If the internal card gives you too much trouble, disable it and go for a tiny one in the USB 2 port.

Remember: it is cheap, it has limitations, it has quality problems. If it runs, disable all updates and make a full system copy on an external drive.

I am optimizing my Jumper 3S since 4 months and I have it purring like a kitten now, but it was a long and stony way until here.

Need Help?
1981 soldered my first Sinclair computer 1K, tapedeck * 1984 build and sold IBM clones 8Mhz, 512K, 20MB HDD * 2018 messing with ultrabooks

[Leo]

Euplio, can you tell me which driver works for you? Perhaps I missed that one.

[Author]

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