WiFi limited connectivity/disconnecting issues FIX Ezbook 3 Pro V3

WiFi limited connectivity/disconnecting issues FIX Ezbook 3 Pro V3

TechTablets Forums Jumper Discussion EZBook series WiFi limited connectivity/disconnecting issues FIX Ezbook 3 Pro V3

Viewing 15 posts - 16 through 30 (of 41 total)
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  • #72609
    nils
    Participant
    • Posts: 16

    I asked question in my first post as I’m not a tech genius. When I looked at the wifi card when swapping the antenna it appeared to be soldered into the board. However, I did not remove the heat sink / cover to get a better look at the top end of the wifi card.

    Can anyone else confirm this?

    If it is removable then another option would be to purchase a new wifi card and replace the existing.

    #72612
    George G
    Participant
    • Posts: 63

    I saw a close-up photo here that appeared to show a cutout for a retention screw below the cover. That implies that it is removable. The card can be purchased separately. I’m not sure why it would need to be soldered in, especially if it has a screw holding it in (like the M. 2 SSD).

    #72613
    George G
    Participant
    • Posts: 63

    Sorry, nils, I looked at it again and that was your photo. The screw appears to be holding down the motherboard, not the wifi card. I still think it’s probably removable.

    #72614
    George G
    Participant
    • Posts: 63

    Sorry about the multiple posts but upon closer examination of the photo, and then doing a Google image search, the wifi card does looks like an M.2 form factor 1216 SiP (solder in place) module.

    #72615
    nils
    Participant
    • Posts: 16

    you could be correct on that one, you would likely need a computer specialist to remove the existing card and solder in an alternative if this is doable. im not sure how much this would cost though – probably cheaper to purchase a wireless usb adaptor and use one of the two usb 3.0 ports?

    #72665
    George G
    Participant
    • Posts: 63

    Here’s a better photo, the wifi card looks soldered, not removable.

    #72666
    nils
    Participant
    • Posts: 16

    Thanks for the picture George. Have you tried disconnecting and reconnecting the antenna? I have done this and my wi-fi has not disconnect yet!… This is not to say it won’t……

     

    #72667
    George G
    Participant
    • Posts: 63

    <p style=”text-align: left;”>No need to reconnect antennas yet because I am not really having any serious wifi problems. I was just interested in the thread. I did have a slight slowdown glitch with the AC band earlier this evening so I switched over to the N band. Generally AC is faster but N has better reception. I’m still keeping an eye on wifi speeds and watching for any unexplained fluctuations. This is a cheapo 1×1 card. Would have preferred a 2×2 wifi card but you get what you pay for. Still happy though.</p>
     

     

     

     

     

     

     

     

     
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    #72668
    nils
    Participant
    • Posts: 16

    sorry george I am slightly confused with your statement ‘ i switched over to n band’? are you using the factory built in wireless intel card – if so how do you switch between bands? or are you using an external usb wi-fi adaptor?

     

    #72672
    George G
    Participant
    • Posts: 63

    I have v4 and I am using the built-in AC-3165 card.

    You set your AC router to broadcast in both bands, and then give the AC and N band signals separate names. For example, you name the N band “nils-n” and the second AC band “nils-ac”. That way you can manually select between bands on your laptop.

    Since the AC band does not penetrate walls as well as N, I often switch to N band when I am having problems. Usually the AC band is faster because it has more bandwidth, assuming there is good reception.

    You might try taking a look at your router settings and doing a little research on how to set up separate names. The above statements assume that you have an AC router, not N only.

    #72674
    fxr
    Participant
    • Posts: 1

    What is the average speed you have in the n-range? I usually have 10-15 Mbit/s

    #72680
    George G
    Participant
    • Posts: 63

    It depends on the speed of your connection and the router, but I often get the full speed of my connection, at least 75 Mbits/second

    #72703
    nils
    Participant
    • Posts: 16

    Oh I so wish I had higher internet speeds. I’m based in New Zealand and while I’m not fortunate enough to have Fibre Broadband I do have VDSL (very fast broadband – NZ defined!). The stated speed for this is 50Mbps download/10Mbps upload however average NZ speeds on this is 20Mbps download/10Mbps upload. With my wi-fi working ok on my Ezbook 3 pro V3 I’m averagiing 20Mbps download and 6Mbps upload, however there are occasions where I’ll only receive 6Mbps download depending on my location in the house (where my other devices will still be able to achieve 20Mbps. Therefore I am still convinced that the wi-fi hardware of my Ezbook 3 Pro is providing poor results.

    I did not know about changing the settings of the router. My flatmate owns the router and it is locked away therefore I cannot access it to make changes however my understanding it is  an older router and only supports up to the latest N band . Regardless of being able to change the router settings – I understand that the Intel AC-3165 used in the Ezbook 3 Pro should auto detect the best band therefore I should be getting better performance results.

    I have recently found these settings (see picture) under network settings for the AC-3165.  There are options to change channel width values and wireless mode. Has anyone played around with these to get better wi-fi reception/speeds? I’m curious.

     

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    #72721
    George G
    Participant
    • Posts: 63

    @nils

    I actually understated my speeds somewhat. It’s a 75 Mbps broadband connection (cable) but I often get 90. That is largely because I have a good router with optimized settings which including channel selection and channel width.

    I’ve heard that DSL does not usually do as well. That is older technology on a POTS line.

    There’s usually no need to fiddle with settings on your laptop, but the router is a different story. If possible, you might consider asking your roommate to split the cost for a new router. You can get a half decent AC router for $40 nowadays. Not sure about DSL though.

    You would think that the laptop would auto detect the best band at any given moment, but in my experience it does not.  The auto detection works, but under changing conditions, I am better at selecting the best band manually than the laptop is. That is why I gave the two different bands two different names.

    Regarding the AC-3165, it’s not a 2×2 MIMO card with antenna diversity, so the throughput will fluctuate more, especially with a weak router.

     

     

    #73112
    nils
    Participant
    • Posts: 16

    An update on this, there appears to be a new driver on the Intel website for the ac-3165 dual band wireless card. Driver version is 19.51.2.4

    However the problem is that i cannot seem to update to this on my Ezbook 3 pro v3?

    Can anyone please advise how to update the ac-3165 driver?

    My current driver is 19.1.0.4 and i’m using the Intel driver and support software.
    it tells me my driver is out-of-date but when i go through the process of updating it via the intel website i get ‘a new product version is already installed’ message?
    this is incorrect as my current driver installed is 19.1.0.4.
    how can you update the driver manually?the intel driver doesn’t appear to be separate file on the intel website but is bundled with intels software?
    any help would be appreciated?

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