[Paul]

This is answer from gearbest.got it yesterday after a day passed my DOA request.

 

Dear Paul,

Thank you for contacting Gearbest.
We sincerely sorry to hear this about your item.

We want to work together to solve the problem to your satisfaction.

You can view our warranty here: http://www.gearbest.com/about/warranty-and-return.html

For this problem, we need to confirm colleagues technical in department to check your problem and find the solution to this case.

We ask you to wait 1-2 business days, we will give you a solution.

Once we got the answer from them, we will solve the problem to your satisfaction.

Thank you for your cooperation.

We will do our best to help you.

Best regards

Belinda

Gearbest Customer Service

http://www.gearbest.com/

[Paul]

They reply my question today… and it seems they start to think it can be an issue.  But i don’t expect to much from gearbest after i read Andi’s case.

 

Dear Paul,

Thank you for contacting Gearbest.
We sincerely sorry to hear this about your item.

We want to work together to solve the problem to your satisfaction.

You can view our warranty here: http://www.gearbest.com/about/warranty-and-return.html

For this problem, we need to confirm colleagues technical in department to check your problem and find the solution to this case.

We ask you to wait 1-2 business days, we will give you a solution.

Once we got the answer from them, we will solve the problem to your satisfaction.

Thank you for your cooperation.

We will do our best to help you.

Best regards

Belinda

Gearbest Customer Service

http://www.gearbest.com/

[Paul]

…

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[Paul]

I just got today and have same problem. Order from gearbest… should i return to china? 🙁

[Author]

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