Hey Kira,
I have the exact same problem with the static shocks! I received my ezbook 3 Pro V4 yesterday.
My ezbook also won’t charge at all. It shipped with 78% charge, and when I plug the charger in nothing happens, but I do get the static shocks.
Gearbest did offer to send a new charger, however I tested the charger with a multi-meter (12.18v) so it should be fine. I am still waiting for them to reply. I think my ezbook is defective, not the charger.
Chris G can you please let us know if you have any of these issues with your EZBook?