I agree with you, I think also now about a hardware issue.
Even gearbest made a small refund, this problem after about 50 days of use ( gearbest exchange till 45 days….),is sad. For me, this computer is usefull , but now with the touchscreen down, it cuts 50% of this 2 in 1..
Have a good day, and sorry for this time you took to make this image.
Many thanks
Marc