[Paul]

So today I’ve been given the option of getting GearBest credit for the broken keyboard or this: (Find a replacement for a custom Chuwi Vi10 keyboard, like there are any, these guys are a TOTAL JOKE!)  Use one of the AliExpress vendors, stay far away from GearBest!
Gearbest Customer Support　 At :10/12/2015 08:05:56 UTC

Dear paul,

 

Thank you for your inquiry at gearbest.

 

I’m sorry to inform you that the keyboard 128735601 is back ordered. Please choose a replacement and send a link to us. We would send it to you as soon as possible.

 

Thank you for your support.

 

Best Regards

Febe

gearbest Customer Service

http://www.gearbest.com

[Paul]

jeff wrote:

I ordered my Chuwi vi10 on GB on Sept 11 iirc, got an email confirming it shipped on Sept 18. The keyboard shipped a bit later. The tracking number gave me barely any info besides when it was received in NY. It arrived in southern US on Sept 29. Happy with it, the glue on one corner seems to be noexistant though!

Also ordered a Chuwi Vi10 w/ Keyboard on 9/11.  I had to go thru the “sketchy” ID verification also.  Finally got the keyboard almost a month later, on 10/2; flimsy packaging, the keyboard was bent and missing four keys.  I was told the tablet would be delayed (but only after I contacted them, requesting a refund).  I’ve sent 2 follow up tickets w/ pictures of the smashed keyboard for replacement.  Now GearBest is saying the tablet will ship “soon”, but they want to know what I’d like to do in regards to the keyboard; get store credit or a new one (after I’ve told them twice to send a replacement).  Anyway, after one full month, so far all I have is a broken keyboard and still no tracking for the tablet or replacement keyboard.  I will never use GearBest again!

Attachments:

You must be logged in to view attached files.

[Author]

Posts