[martin]

David Stone wrote:

Did you up the speed of you eMMC in the BIOS? If so, put it back to DDR50 (ie the lowest setting) as the crappy eMMC supplied with the v4 can’t handle the higher speeds and produces errors.

I have not changed any settings in the bios. I have checked and it’s on DDR50 by default.

I have tried several Live-USB options. I tried “LinuxLive USB Creator” and “Universal USB Installer” with the latest Ubuntu desktop but none do work (only show a single sign in the middle of the screen after booting). I have also tried “WintoUSB” for making a live bootable Windows stick but it doesn’t boot.

Actually i’m suprised the Windows 10 setup made with the Media Creation Tool works because nothing else does.

I did receive a reply from Gearbest support stating the following:

“We have received the answer from our technical team as below:

Problem picture and problem description do not match, if Windows is not activated please provide product ID number.”

What this is supposed to mean, i have no idea.

They completely disregarded my proposal to try to reinstall Windows. I would even be willing to buy a small used M2 disk but i see that they are pretty unwilling to cooperate.

[martin]

Thanks for the answers.

Still waiting for a reply from Gearbest about reinstalling Windows.

It is indeed probably the EMMC, but i was able to access the Windows Command Line from Recovery and run a deep check disk, and it didn’t find any errors. I would assume some would show up if the EMMC was broken?

I was absolutely thinking about buying one of those SSD’s but i want to at least hear what Gearbest has to say about that. I’m a bit reluctant to buy an SSD if it’ll end up being another fault.

[martin]

So I finally had some time to work on this thing today. Sadly it looks it’s simply broken.

At “normal startup”, the laptop shows the Jumper logo and the turning circle. After a few seconds, the screen turns black (but is still one). When i move the mouse the cursor appears for a few seconds, sometimes showing a blue turning circle. Sometimes it crashes to blue in this state, with different exceptions.

I can access Windows Rcovery, however:
– “Fix Startup” yields no results
– Reset device breaks after 20%, saying that there was an error and I have to restart.
– Restore points are unavaillable so i cannot restore
– I can choose “Install from Disk” and access the hard drive and i see all the files, 3 partitions, file structures of Windows but cannot do anything else with it
– I have tried making a bootable USB stick with Cloudready (Chrome OS) and it does boot, however shows only a white line in the upper right corner and freezes

A minute ago i finished making a Bootable USB Drive with Windows 10 and it actually launches! At least it shows the language selection screen. However, i have written Gearbest and did not get a reponse yet asking specifically if over-installing the system voids the warranty / return process in case the lapotp will still be broken afterwards.

[martin]

I have never  been able to access Windows in the first place.

[Author]

Posts