[Paul`]

Not sure if the holidays had anything to do with it.  Either way, they are accepting absolutely no culpability on this and don’t seem to understand that a mistake was made.  FWIW, I chose free shipping.

[Paul`]

Feb 13 – Placed order for Chuwi Vi10 and keyboard

Feb 19 – Sent email asking why order not shipped yet.

Feb 19 – Received response telling me it’s out of stock.  Rep asked if I’d like to wait another week or cancel.

Feb 20 – Replied that I’d like to cancel order.  Placed a new one with Geekbuying.

Feb 21 – Received email telling me my (Banggood) order has shipped.

Feb 21 – Livechats and emails ineffective.  Will not cancel order.  Wants to charge me for return shipping.

Not happy.  Not happy at all.

• Michigan, USA

[Author]

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