Peter

Peter

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  • #43469
    Peter
    Participant
    • Posts: 4

    Hi Jono,

    I’m currently in dispute with the supplier, they are refusing to pay the China customs charges for me sending the faulty item back.

    Aliexpress have confirmed that they are liable for the charges and the seller has been told to pay the charges so it can be delivered to them for repair / replace.

    The seller is http://www.aliexpress.com/item/Pre-sale-Original-Cube-i9-12-2inch-2-in-1-Windows-10-Tablet-PC-Core-M/32597748825.html

    I would never deal with them again, I’ve bought tablets from others and they have resolved every issue I’ve had, but this seller is extremely difficult to deal with and doesn’t comply with Aliexpress rules.

    The seller suggested that I send the Cube i9 back by post with no insurance!! so that no custom charges would be applied. This would have taken 2 months and the item could easily go missing, which is no joke for something worth $400-500

    My recommendation is not to buy anything from http://socube.aliexpress.com/store/1123249?spm=2114.10010108.0.33.Cxc9w8

    Peter

    #38571
    Peter
    Participant
    • Posts: 4

    Hi,

    They’ve asked me to open the unit, to see if I can fix it. (If I can’t they’ve agreed to replace / repair)

    I’ve opened Cube i9 but I’m unable to see which cable goes to the screen, does anyone have a photo they could send me showing the cable so I can check it?

    Thanks

    Peter

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