I have received a Hi10 from Banggood.
It has 64-bit Windows 10 and the blue USB 3.0 port, however the screen is cracked and the touch panel is non-functional (possibly due to the cracked screen).
So far my experience with the customer service team has been less than stellar. The live chat was utterly useless. I’ve emailed them photos of the defect and the only response I have had has been in terribly broken English seemingly requesting for me ship it back to them at my own expense (given the package size and Royal Mail prices, this will cost me very dearly when compared to the price of the tablet). I have not been provided any form of return address and getting further response from them seems fruitless.
To be honest I’m at a bit of a loss about what to do. I paid using PayPal and with my registered credit card so opening a dispute/requesting a chargeback is an option. Any advice would be greatly appreciated.
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