[Scott Bassett]

Agreed. The problem is not the charger. There are many compatible chargers. The issue is the USB C plug that goes into the SurBook’s USB C port. Because of the recessed angle, there needs to be more exposed metal on the plug (or less plastic, to look at it from the other direction) for the plug to insert properly into the SurBook.

You could try the “shave plastic off the adapter” method or look for a USB C cable where the plug is longer (more of the metal connector exposed).

 

[Scott Bassett]

Unfortunately, they are only half working. Only the back end of the pen can write on the screen. Writing on screen with the back end feels kind of odd because the back end is so blunt.

The tip, no matter how long I hold it against the screen, does not activate and will not write on the screen. This mystifies me.

[Scott Bassett]

The battery polarity is correct (positive terminal facing down toward the tip of the pen, negative terminal toward the top end of the pen) according to the diagram actually printed on the battery itself.

I would try reversing the battery just as a test, but I wonder if that would damage the pen (not that it is working properly anyway)? It seems unlikely that the polarity should be reversed. The conductor inside the pen looks like it was made to contact the positive terminal and the conductor inside the cap looks like it was made to contact the negative battery terminal.

[Scott Bassett]

Doesn’t it seem more likIely that both pens are bad? I presume the tech used in the tip and the back end of the pen are the same. If that is true, and the screen responds to the back end of the pen, which as you wrote, is just another pen tip, then it doesn’t seem that the screen could be at fault. The screen also responds perfectly to drawing with a finger and also with a passive stylus.

[Scott Bassett]

Chris:

Thanks. I tried putting the H3 pen close to the screen and actually touching the screen. Nothing happens from the tip of the pen.

But then when I turned it around, it actually works from the back of the pen. I can draw on the screen from the back. Ok I just tried the second pen. It works exactly the same way. The back of the pen can draw on the screen, but not the tip.

So why doesn’t the tip register? Is there a defect in the pen, or is there something I need to do either with the pen or the Hi13 to enable to tip to work?

My finger works fine to draw on the screen, as does a passive soft rubber tip stylus that I use on my old iPad. So I assume the digitizer built into the screen is working properly.

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