Dear Max,
Did you resolve this matter ?
I’ve the same pb : waiting for a refund since February…
Every day, i tchat with AliExpress Customer agents, every day they promise to escalate and ask me for waiting 2- 3days… Every day, I have to repeat ’cause they don’t have any info …
Every day, i sent mail to warrantty, every day they answer to wait patiently, as you, 2-3 days
A scam, nothing else. We don’t have choice than buying this f***** replacement warranty. They answered no same available although i found in 3 shops, and the 1st seller have the same in warehouse and had never been contacted by AliExpress …
So, be careful before ordering a smartphone in AliExpress : prices are good, deliveries fast …. but a poor customer service which only repeat sentences marketing and a disastrous warranty which lies
