May 27, 2018 at 9:39 am #143357
I don’t know why. Although battery is fully charged, randomly my pc shut down suddenly after a while after start or even it doesn’t start at all. Only if I plug the power I can use it! Only few times It works correctly… Without any warn, it stops!
Please, help!May 27, 2018 at 10:56 am #143360
how long you have it?
and what did you alter?
did windows updated to a new version like 1803 or so?May 27, 2018 at 11:02 am #143361
Got PC on March 2018 and this issue I think is native…
I didn’t do anything about hardware or software… Just updated to the latest realease of Windows, 1803. But this, didn’t correct this bug…
Thank you.May 27, 2018 at 4:25 pm #143367
- Posts: 181
It’s new, use the warranty from the seller
EZbook 3 Pro BIOS modder - find my work here
If you want to tag me, my username is thegiollyMay 27, 2018 at 4:57 pm #143368
Thank you, but they say to send it back and it’s too expensive. I am from Italy…May 28, 2018 at 11:26 am #143392
if you used paypal you can get shipping compensation.
If it is defect easier to waste a bit money now than wasted all later.August 3, 2018 at 8:51 pm #145148
- Posts: 18
I have the same problem. It appeared after 4 months of using. If i start laptop on battery it will shut down after couple mintes whitout any warning. After that I can turn it on but Windows won’t load, laptop will shut down. Only plugin power adapter bring laptop back.
@TheFabius68 did you resolve problem?August 7, 2018 at 4:43 pm #145254
i think your battery is dead, did you check with battery bar or opened up to check for bloated battery?August 8, 2018 at 11:13 am #145277
- Posts: 18
Battery bar shows about 36-38 Wh (
I will check later and giveaccurate number 36480 mWh). Battery is charging. After shutdown battery bar shows that battery isn’t fully charged and start to charge it.
I didn’t open laptop, because of warranty stickers.
Gearbest whant to give me 65$ refund. But I’m little afraid that it could be some mainboard problem.
What do you think?August 10, 2018 at 8:55 am #145360
- Posts: 112
download hwinfo and monitor the battery voltage, note the voltage when fully charged, take the charger out and monitor the voltage, a good battery should drop no more than 0.2v(lowest brightness cpu near idle), if it drops to lower than 7.6-7.8v immediately then you have a faulty battery which fortunately still can be replaced.
if the battery is fine then send it back to gearbest, you will not be able to repair it if the problem lies elsewhere.August 10, 2018 at 2:36 pm #145391
checking mine via hwinfo, the voltage stays constant at 7.6V
but then it is a jumper 3S with a different battery electronic (2 extra different colored cables from the battery)
I can only see the filled capacity and the actual capacity also the charge / discharge rate and also the wear of 7% in 8 months
report back with some battery bar data and the run time and discharge rate.
65$ is a good price for replacing your battery, others got offered half and took it.
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