How to deal with your Chuwi tablet problem

[Matt]

Hi Emily, my HI12 will not charge or turn on. Is there any thing i can do to get past this issue?

[emily]

Please press the power button for 10 seconds to see whether it can turn on or not. If it cannot still turn on, please get it charged and press the power button 3 times and then press the power button for 10 seconds to see whether it can turn on. Please check whether the LED flashes, if it does not flash, please get it charged for 30 minutes and then press the power button for 10 seconds.

If it cannot still turn on or charge,you can plug an external keyboard in your hi12 tablet. When you are pressing power button, you press down your keyboard “F7” many times at the same time until your tablet can restart. You should charge your tablet for 1 to 2 hours before doing it.

[winston smith]

Matt wrote:

Hi Emily, my HI12 will not charge or turn on. Is there any thing i can do to get past this issue?

You can buy a Teclast tablet.

[Dalius V]

hi, VI10 Pro, tablet randomlly shutdowns, especialy when battery is lower, at first it was like below 10-40% now it can be 20-80%, its a bug or my battery is depleating, HW issue? this problem ocures even if i’m reading on internet or just ebooks(no wifi and never i am using full brightness)… I have this tablet less than a year.. With windows i cannot work at all if not ~fully charged :/

[emily]

Pls try to reinstall the system to see if the issue can be solved.

[Damián Beltrán Castro]

Hello, i have a Chuwi Hi12 and i have a problem, when ever i lock the tablet, wither on windows or androis, my battery deploys, drains, goes down super fast (and i could perfectly see this at andoid’s battery register and i just want to know if this is something that has happened to someone before and if there is a solution, thanks!

[Abie]

Hello Emily! Im not familiar with the chuwi tablet hi12, but i have the version “CHUWI Tablet HI8 Super”. My problem is that evrything works, just that when i wanna open an app or swipe the screen or go to the home page NOTHIING HAPPENS! :O I was hoping you could help me by telling me the case of my tablet i think its frozen.

 

[Abo USof]

Hi
is there a way to decrease the OS selection time at boot on CHUWI Hi12 ?
Thanks

[Giles Smith]

Any ideas why some USB c cables charge the HI10 pro and others dont?

[Queiroz Jones]

If your smartphone has your personal data and you’re afraid of other looking at your files, you must download LEO Privacy, this app can help you hide photos and other files, the snoopers won’t find your personal files. Let LEO Privacy became a vault for your mobile.

[Anointed Boanerge]

Hello,

i have a chuwi hi12 tablet. i was using it when it went off suddenly. it stopped charging (because the light was not blinking). i have tried everything but it is still not coming on. i left it to charge for hours but no results.

when i connect it to the keyboard, the power light on the keyboard comes on and goes off after a second.

i also noticed that when i connect an external cd drive to the keyboard it runs and works, whether i have tried to power it on or not…that shows the tablet is ON (or power is running through it), but the screen is black, no lights, nothing.

please help, the tablet is only 6 weeks old.

What else can i do to get it working

 

[emily]

Hi, @jellycorn266

Maybe it is the app problem or the space is not enough. Please check your tablet again. Thanks.

[emily]

@albluche

Please press Volume +/- key to choose the Android/Windows into the system when you boot tablet.

[emily]

Hi, @boanerge

1.Please check your charger or cable to make sure they can work normally.

2. Check the screen is good or bad.

3. If the problem can’t be solved, please email to Chuwi support [email protected].

 

[R]

My Hi10 Pro does not recognize my external hard drives in either Android mode or Windows 10.  I use the ports on my keyboard. I have no problems with my USB drives. Have you had this problem? Do you know how to resolve the problem.  Also is it possible to use one of the ports on the tablet for my external hard drive? I have sent my request to Chuwi service but get no response.  Thanks

[Author]

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