Onda Xiaoma 21 Intel 3165 WiFi Not Detected Issue

Onda Xiaoma 21 Intel 3165 WiFi Not Detected Issue

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This topic contains 4 replies, has 3 voices, and was last updated by  Chris 1 month, 1 week ago.

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  • #145575

    Chris
    Participant
    • Posts: 7

    Hi guys I got my Onda Xiaoma 21 in March of this year, unfortunately, the built in wifi (Intel 3165) has quit working about 1.5 months back. I’m wondering if any one else is facing this problem? The retailer I bought it from (China-based) provided a few suggestions to see if the device was disabled but I did everything he said and it still does not work. After that he just stopped responding to my request for return for servicing.

    The wifi chip is built in and cannot be replaced. Under “Network Properties” in Win 10 the WiFi shows up as “Intel (R) Dual Band Wireless – AC 3165” and the status is “Not Present”. I suspect the root cause is that one time I shut the lid and put it in my laptop bag, but on taking it out a couple of hours later found that it had not hibernated as it should and was quite warm to the touch.

    The  I’ve tried the following to no avail;

    1.  Services.msc > Wired Config + WLAN Autoconfig — Both running
    2. Installing the Intel drivers direct from the Intel website
    3. Restoring to an earlier restore point
    4. Resetting Win 10 (OS only) but this did not succeed there was an issue preventing it from completing (issue unknown)
    5. Looking for the Wifi setting on UEFI but I can’t seem to find it.

    I’m at my wit’s end and currently am using a USB Wifi adaptor but it’s not ideal because of the slower speed and lack of dual band (5GHz not available). Also 50% of the USB ports are occupied and I’m pretty sure it is draining my battery faster than the on-board wifi too.

    Any suggestions on what I should do? Any help will be much appreciated!

    #145581

    Sx C
    Participant
    • Posts: 117

    If it just stopped working suddenly then it will most probably be a hardware issue and not fixable, your only option is to use the m.2 slot for a wifi card.

    #147420

    Chris
    Participant
    • Posts: 7

    UPDATE 4 OCT 2018

    This pic provides more detail to the issue, on he Win 10 settings, the Intel 3165 is registered as “Not Present” however in the Win 10 System Information app it registers as “Installed Yes”. Why are these 2 showing conflicting information? Also I’ve already installed the Intel 3165 drivers several times fro the Intel website direct. Also one screen shows that a MAC address has been assigned but the other show that it hasn’t. This is driving me nuts!

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    #148066

    Brad
    Participant
    • Posts: 441

    UPDATE 4 OCT 2018 This pic provides more detail to the issue, on he Win 10 settings, the Intel 3165 is registered as “Not Present” however in the Win 10 System Information app it registers as “Installed Yes”. Why are these 2 showing conflicting information? Also I’ve already installed the Intel 3165 drivers several times fro the Intel website direct. Also one screen shows that a MAC address has been assigned but the other show that it hasn’t. This is driving me nuts!

    I think you are running the wrong driver.  Or you have installed or activated some kind of VPN software that should be disabled and or uninstalled.  Alternatively, there’s a small chance your machine was infected with malware which installed this incorrect driver.
    I gave further info here: https://techtablets.com/forum/topic/onda-xiaoma-21/page/3/#post-148065

    #181789

    Chris
    Participant
    • Posts: 7

    Brad, no, drivers were ok.

    After coming back on intermittently, and then disappearing again (like an on-off girlfriend) repeatedly, I decided to reinstall Win 10 deleting the partitions, just to be safe. Sure enough, the 3165 was nowhere to be found, then a couple of days in came in unannounced for about a day, then stopped working again.

    Since I had a little more time this time around, I went to play around with the UEFI settings. It seems like the PCIE ports were set to AUTO, and that’s where the issue arises. I suspect on startup the 3165 does not give a proper signal to indicate its presence, so I flipped all PCIEs to ENABLE. Voila, she’s back!

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