arnold fester

arnold fester

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  • #12526

    arnold fester
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    • Posts: 5

    To repeat an earlier post, I opened a ticket “cancel my order and refund to my paypal account” and Gearbest had acted within 2 hours. It showed on my Paypal account as refunded, and then a few days later on my credit card activity. However, I was one of the first to do this. The international news is that China is having financial problems: smaller companies are even more vulnerable to downturns.

    About Paypal, I know when using it that its protection is worthless. I lost $300 several years ago when Paypal sided with the exporter when I was sent an incorrect order. The exporter simply never responded to me and Paypal used an automated process to decline my refund – I don’t think a human being actually ever looked at the dispute! My credit card company (VISA) said I could file a dispute with them, but I realized even if I won with VISA, Paypal would cancel my account: at that time, about the only way you could conveniently order from China was with Paypal.

    #12078

    arnold fester
    Participant
    • Posts: 5

    Based on others not receiving their x98 Pros from Gearbest, I cancelled my order today (Sept 27) and requested a Paypal refund. Within 2 hours, Gearbest replied they had posted the refund, and Paypal acknowledged receipt of it. This changed my perception of the company as one I’d do business with again. Yes, they may have sold an out-of-stock or soon-to-be-in-stock item, but they were also very prompt to grant the refunds.

    #12012

    arnold fester
    Participant
    • Posts: 5

    Based on others not receiving their x98 Pros from Gearbest, I cancelled my order today (Sept 27) and requested a Paypal refund. Within 2 hours, Gearbest replied they had posted the refund, and Paypal acknowledged receipt of it. This changed my perception of the company as one I’d do business with again. Yes, they may have sold an out-of-stock or soon-to-be-in-stock item, but they were also very prompt to grant the refunds.

    #11985

    arnold fester
    Participant
    • Posts: 5

    Ordered from Gearbest on Sept 12. Still no shipment. At what point should we just cancel and file a dispute with Paypal?

     

    #11862

    arnold fester
    Participant
    • Posts: 5

    Sept 4: Ordered a Teclast X98 Air Win10-Android 3G to be shipped to the U.S.<span style=”font-size: xx-large;”> </span>Sept 10: Cust. Support said was delayed because of upgrade of software (Win8.1 to Win10?). They said I could receive a credit to my account or change the order. Sept 12: Changed the order to an X98 Pro and paid an extra $62 via Paypal. Sept 23: I know this is a pre-sale item, but still no word on shipment. Has anyone else ordered an X98 Pro within this timeframe and received shipment yet?

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