The file is huge, near to 8 gigs, so I’m afraid most of us here don’t have the means to host it. Just to share, I was able to use the reset feature successfully, took about an hour for me, so another of those YMMV things it seems.
I haven’t had a similar issue to that you described. Mine has a little ‘deadzone’ on the bottom right though, so maybe the hardware issues are possible.