[Chalmers Fam]

Hi Sebastian, you could see Motobot post here  http://forum.chuwi.com/thread-4268-1-1.html

I might be interested in buying your hi12. PM me if you are interested?

[Chalmers Fam]

Would you accept a tablet like this? And would you pay $72 to return it when banggood tell you they want to “confirm the fault first”?

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[Chalmers Fam]

CS have now emailed me to change the next steps:

Last week: return the tablet and as soon as we have the tracking details, we send a replacement

Today: return the tablet and only when we receive it AND confirm the fault, will we send a replacement

There is no explanation of the change. There is no explanation what will happen if they receive it and do not agree with the fault. It will cost me $72 for the return and banggood have said they will not pay anything, if the cost is over $60; not even a good will token payment.

The issue:

and

https://db.tt/zI4KuHcbP9 (dropbox)

This is the issue, the lines are visible with tne screen off or on. I reported this 1 hour after I received it on March 21.

[Chalmers Fam]

Update: I have rang every company I can find on google and the absolute best return price I can get is $72.

I have written to banggood yesterday and the day prior, there is no response yet.

In the last email I got from them – they said the shipment cost needed to be $60 or less or Banggood will not pay anything at all. It’s a “something or nothing” approach that I don’t think will work with many far flung destinations they deliver to.

[Chalmers Fam]

Update: Making progress – yesterday, Banggood have said I may be able to return the unit but I need to confirm to them what the shipping cost will be.

I rang a few providers – it is EXPENSIVE. Almost 50% of what I paid for the tablet. I feel like I need to do it, otherwise I just threw away money for a faulty machine I won’t use.

[Chalmers Fam]

Update today: Banggood write to me and told me they would pay something towards “local repair” but would not pay for diagnosis. Their website states that if the repairer makes any errors, there will be no further support from BG and that I should oversee any work that the repairer performs. Doesn’t sound appealing at all. Likely result, would be a damaged unit and no support from BG.

To be honest , there is no local repair where I live. Even if it was an option, it would be expensive, more than BG would pay and there is a good chance that any local repairer would have no experience with Chinese Tablets and would further damage the unit. They would not even recognise Chuwi, they wouldn’t carry replacement items needed and I think any good repairer would not want to fix it anyway – its a brand new purchase – they would tell me to send it back under “warranty”.

So 6 days after receiving the unit, I have declined this offer and have asked banggood if I can return it.

 

[Chalmers Fam]

Many thanks Tim,

Although the return cost is not great, its sounds positive that you’ll have a new machine soon.

[Chalmers Fam]

Hi Tim,

Thanks for posting that ! Great to hear some good news about banggood. Did banggood provide details on the shipping method you should use for the return? e.g. tracked, insured etc. How much did it cost?

Did they order you a new unit straight away or must you wait until they receive your defective unit?

Thanks, Myles

[Chalmers Fam]

Latest update: there is no update.

its almost been a week now with no news from banggood. I got one email reply after 4 days asking for a youtube video and thats it.

Its actually quite hard to make a video, banggood don’t provide any guidelines for it and some faults are hard to see in a video. I know we all have video on our phones but honestly my video was not good. I was embarrassed to publish it on youtube. If I sent them a rubbish video, is that really the basis of deciding to support my case or not? Thats the worry.

I had also never uploaded a video to youtube before but figured that out.

I sent the video to them, fingers crossed.

[Chalmers Fam]

 

After days of no contact from Banggood, they finally replied today and said sorry for the wait. They said there was something wrong with the video they asked me to provide and would I upload another to youtube. Did that and replied.

 

Funny, because my pre-sales queries were both answered in less than 24 hours.

 

[Chalmers Fam]

I got my hi12 yesterday and it was like the screen was split into about 12 equal segments, with lines running down the screen from left to right (landscape). The lines are visible even when the unit is not powered on.

Contacting Banggood, not feeling hopeful. I haven’t heard from them yet.

I too just opened the box and powered it up. Seems like a manufacturing fault. Chinese tablets are a gamble that pay off as long as you are lucky to get a product which went through the manufacturing process properly and then delivered to your home without getting lost or bashed along the way. The return process seems costly, a massive hassle and without any guarantee that you’ll ever see your machine or money again.

If anyone has any experience of returning something to banggood, please share.

[Chalmers Fam]

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I’m very disappointed as it’s my second tablet from China and it’s the second time that I received the wrong product. I did keep the other tablet but then regretted it.

[Chalmers Fam]

 

Thanks for you reply Sourav, glad to see the pros .. but I have also read about the issues with the SD Card .. (only way is to take it out and put it back in when switching OS which is totally not good).

[Chalmers Fam]

Thanks Dlink377 for sharing your experience. It seems to differ person to person.

Do you know if you recevied the 1st or 2nd batch of this model? I understand the 1st batch had several issues which were then corrected. Not even sure how to know what is “1st batch” or “2nd batch”.

 

Thanks, Myles

[Chalmers Fam]

Oh and do you really need the keyboard? I don’t want to buy it.

[Author]

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