Kobi Azar

Kobi Azar

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Viewing 9 posts - 1 through 9 (of 9 total)
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  • January 27, 2016 at 8:20 am #23941
    Kobi Azar
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    • Posts: 10

    I sent it back to Gearbest for replacement.

    I don’t believe this is a BIOS issue. Also- BIOS images are substantially smaller then 3.56Gb, so I suspect your link includes a complete Windows 10 image..

     

    January 20, 2016 at 8:59 am #23103
    Kobi Azar
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    • Posts: 10

    That’s the main problem with Aliexpress, you’re “in their hands” and they’re very far from eBay and PayPal’s standards of customer service..

    I can think of two options:

    1. Are you entitled to return the device for a refund regardless of the malfunction? It may be a satisfactory solution.
    2. Some credit card companies act as another layer of protection for the customer. Try contacting your credit card company directly and ask for their assistance with getting a refund for defective goods.
    January 20, 2016 at 8:42 am #23101
    Kobi Azar
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    • Posts: 10

    It doesn’t seem like a software issue, as mine had the exact same issue.

    Shoot a video where you show that three keyboards don’t work.. What are the chances that they are all defective?

    Also add a link to this forum.. It is a well known problem by now. I am starting to believe the Ultimate version was not tested very well before shipping..

    I sent mine back for a replacement, with a specific request to test it with a keyboard before shipping it back to me..

    January 16, 2016 at 6:52 pm #22580
    Kobi Azar
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    • Posts: 10

    I tried that a couple of days ago.. Didn’t work for me 🙁 hopefully the replacement would work as this seems like a great tablet.

    January 15, 2016 at 7:20 pm #22480
    Kobi Azar
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    • Posts: 10

    Thanks Chris!

    Just to clarify- you have the VI10 ultimate 64GB, that comes with Windows 10 only and a z8300 Cherrytrail CPU?

    And the keyboard is an integrated kryboard/touchpad case with a 5 prong dock connector?

    Where did you buy the tablet and the keyboard from?

    January 15, 2016 at 11:42 am #22417
    Kobi Azar
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    • Posts: 10

    Where did you buy it from?

    I bought from Gearbest, and they told me to ship it back to them for a replacement, but I’m afraid they won’t verify the replacement works with the keyboard and i’ll end up with the same issue..

    January 14, 2016 at 6:13 am #22289
    Kobi Azar
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    • Posts: 10

    I’m having the same issue!

    I also opened a thread in CHUWI’s forum (http://forum.chuwi.com/forum-70-1.html). Hopefully someone there would be able to find a solution.

    I’m assuming that it is a BIOS setting, or a firmware issue that’s responsible for the problem.

     

    January 14, 2016 at 6:10 am #22287
    Kobi Azar
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    • Posts: 10

    I hope yours will work!

    Which keyboard did you order?

    Let me know when you get it!

    January 13, 2016 at 8:29 pm #22239
    Kobi Azar
    Participant
    • Posts: 10

    Managed to get into the BIOS..

    Does anyone know of a BIOS setting that enables/disables the keyboard dock? There are four pins on the bottom of the device where it connects to the keyboard case.

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