Chris

Chris

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  • #181789
    Chris
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    • Posts: 7

    Brad, no, drivers were ok.

    After coming back on intermittently, and then disappearing again (like an on-off girlfriend) repeatedly, I decided to reinstall Win 10 deleting the partitions, just to be safe. Sure enough, the 3165 was nowhere to be found, then a couple of days in came in unannounced for about a day, then stopped working again.

    Since I had a little more time this time around, I went to play around with the UEFI settings. It seems like the PCIE ports were set to AUTO, and that’s where the issue arises. I suspect on startup the 3165 does not give a proper signal to indicate its presence, so I flipped all PCIEs to ENABLE. Voila, she’s back!

    #147445
    Chris
    Participant
    • Posts: 7

    UPDATE 4 OCT 2018

    This pic provides more detail to the issue, on he Win 10 settings, the Intel 3165 is registered as “Not Present” however in the Win 10 System Information app it registers as “Installed Yes”. Why are these 2 showing conflicting information? Also I’ve already installed the Intel 3165 drivers several times fro the Intel website direct. Also one screen shows that a MAC address has been assigned but the other show that it hasn’t. This is driving me nuts!

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    #147420
    Chris
    Participant
    • Posts: 7

    UPDATE 4 OCT 2018

    This pic provides more detail to the issue, on he Win 10 settings, the Intel 3165 is registered as “Not Present” however in the Win 10 System Information app it registers as “Installed Yes”. Why are these 2 showing conflicting information? Also I’ve already installed the Intel 3165 drivers several times fro the Intel website direct. Also one screen shows that a MAC address has been assigned but the other show that it hasn’t. This is driving me nuts!

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    #146000
    Chris
    Participant
    • Posts: 7

    Thanks Brad I’ll give that a try.

    #145892
    Chris
    Participant
    • Posts: 7

    Hi Chris, sorry for the delay, work got the better of me.

    Thanks for your suggestions, I booted from a Linux Mint distro as you suggested, and WiFi did not show up (although Bluetooth did). I guess this means that my Intel 3165 is well and truly dead (a moment of silence please). I guess that I’ll just have to bring this little Frankenmonster to work though, since everything else works fine. You should see how ridiculous it looks with an USB hub, wireless presenter, wireless mouse, WiFi dongle, Micro HDMI, and USB-C charger connected all at once — like it’s on life support.

    About the WiFi cards, you’ve been very fortunate — I’ve been tinkering with PCs and laptops since the 90s too and have had 2 fail on me. One network card in a Lenovo laptop after 4 years of service which I replaced with little trouble (although I had to get someone to whitelist the card into the firmware), and this Onda’s Intel 3165 with only 3 month’s service.

    #145574
    Chris
    Participant
    • Posts: 7

    Hi guys I got my Onda Xiaoma 21 in March of this year, unfortunately, the built in wifi (Intel 3165) has quit working about 1.5 months back. I’m wondering if any one else is facing this problem? The retailer I bought it from (China-based) provided a few suggestions to see if the device was disabled but I did everything he said and it still does not work. After that he just stopped responding to my request for return for servicing.

    The wifi chip is built in and cannot be replaced. Under “Network Properties” in Win 10 the WiFi shows up as “Intel (R) Dual Band Wireless – AC 3165” and the status is “Not Present”. I suspect the root cause is that one time I shut the lid and put it in my laptop bag, but on taking it out a couple of hours later found that it had not hibernated as it should and was quite warm to the touch.

    The  I’ve tried the following to no avail;

    1.  Services.msc > Wired Config + WLAN Autoconfig — Both running
    2. Installing the Intel drivers direct from the Intel website
    3. Restoring to an earlier restore point
    4. Resetting Win 10 (OS only) but this did not succeed there was an issue preventing it from completing (issue unknown)
    5. Looking for the Wifi setting on UEFI but I can’t seem to find it.

    I’m at my wit’s end and currently am using a USB Wifi adaptor but it’s not ideal because of the slower speed and lack of dual band (5GHz not available). I’m pretty sure it is draining my battery faster than the on-board wifi too.

    Any suggestions on what I should do? Any help will be much appreciated!

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