I had ordered Cube i7 Stylus from GeekBuying.com on 17th December 2015 and had received DHL tracking number on 19th December for it. I kept checking DHL website with received tracking number and always found same message of “Shipment information received” for next 5 days. I contacted DHL for it and as per them, they still had to receive item from seller, so I should contact seller. I then contacted GeekBuying.com and here is the series of reply from them:
On 23rd December:
“the tracking number is not correct ,and we are still waiting for the news from the cargo ,hope you can wait,
as you known, it is hot season ,it will be delay via DHL “
On 24th December:
“
sorry for the delay . this is hot season ,there are too many parcels waiting for being shipped from the DHL,hence,there is a little delay ,we have pushed themhope you can wait more days ,apologize again for the delay Hope you can wait more days ”
On 26th December:
” thx for your waiting ,about the item ,we just got updated news from our warehouse colleague ,
they told us this batch of items have been detained by HK warehouse sorry for that ,we have contacted the custom and will try our best to solved this issue hope you can wait more days
best wishes Carrie “
As per their website, the item was supposed to be shipped within 2-7 days, but today is 9th day and still no exact date for shipment from Geekbuying.
So, what do you all think: Should I wait for some more days or proceed for cancellation ? Are they reliable ?
Thanks
