I ordered a Cube i7 from Gearbest in April, delivery would have been quite fast, about 10 days, until customs withheld the tablet. After a couple of weeks discussing with the customs official it was either sending it back or destroying it. So back it went. As soon as Gearbest got it back I contacted them, explained what happened and was given 3 options: send it out again, hoping it will avoid customs this time, refund to my PayPal account or into my Gearbest account. Since I wanted the thing and had already got the keyboard, I went with option #3. Within 5 hours I had the full amount refunded, ordered another one from the UK warehouse, got it delivered within 4 days.