reinstall new windows 10 problem

reinstall new windows 10 problem

TechTablets Forums Teclast Forums Teclast Laptops reinstall new windows 10 problem

This topic contains 46 replies, has 15 voices, and was last updated by  Ray Dollars 3 weeks, 1 day ago.

Viewing 15 posts - 16 through 30 (of 47 total)
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  • #148851

    Ray Dollars
    Participant
    • Posts: 43

    Another update:

    Here’s the reply from Gearbest support… They have a firmware and Windows reinstall solution:

    +++++++++++++Dear Ray,

    We’d be delighted to provide more information.

    Based on your description and information provided, in order to solve your problem, please follow the steps below:

    Please download the firmware below and follow the attached tutorial to reinstall the system, https://1drv.ms/f/s!AtprAlErUyChiDqyOquceGDmXHdf

    Please tell us the results after trying all the above.

    We’re always keen to help in any way we can.

    Best regards,

    Snow

    GearBest Customer Service

    http://www.Gearbest.com

    attachment 1

    ++++++++++++++++ Anyone tried this?

    #148853

    van
    Participant
    • Posts: 11

    no, freeze happened  without charger pluggged in

    #148859

    Ray Dollars
    Participant
    • Posts: 43

    Did you try the solution above?

    #148864

    Derrick
    Participant
    • Posts: 8

    Another update:

    Here’s the reply from Gearbest support… They have a firmware and Windows reinstall solution:

    +++++++++++++Dear Ray,

    We’d be delighted to provide more information.

    Based on your description and information provided, in order to solve your problem, please follow the steps below:

    Please download the firmware below and follow the attached tutorial to reinstall the system, https://1drv.ms/f/s!AtprAlErUyChiDqyOqu

    Hi Ray, have you tried this solution, Gearbest told me to send back the Teclast because i’m in the first 14 days

    #148950

    Ray Dollars
    Participant
    • Posts: 43

    Another update: Here’s the reply from Gearbest support… They have a firmware and Windows reinstall solution: +++++++++++++Dear Ray, We’d be delighted to provide more information. Based on your description and information provided, in order to solve your problem, please follow the steps below: Please download the firmware below and follow the attached tutorial to reinstall the system, https://1drv.ms/f/s!AtprAlErUyChiDqyOqu

    Hi Ray, have you tried this solution, Gearbest told me to send back the Teclast because i’m in the first 14 days

     

    I’m trying it now, but I don’t hold any real hope of success. I’ve uninstalled my SSD and gone back to the slow eMMC drive just rule that out too.

    #148951

    Ray Dollars
    Participant
    • Posts: 43

    Grr… Followed all our Gearbest’s steps and now I have Windows in Chinese. Hopeless.

    #148957

    Ananasas
    Participant
    • Posts: 3

    Grr… Followed all our Gearbest’s steps and now I have Windows in Chinese. Hopeless.

    But did it stop freezing?

    #149020

    Ray Dollars
    Participant
    • Posts: 43

    Gearbest’s latest support message was to say they couldn’t fix the computer and offered me $50USD worth of GB points. See below:
    <h4>Gearbest Customer Support   <span class=”time”>At    12/11/2018 09:44:10 CST</span></h4>

    Dear Ray,

    We would like to extend our apologies for this inconvenience.

    Please rest assured I am following up your case personally and will do my best to assist you.

    Kindly refer to our warranty policy here:http://www.gearbest.com/about/warranty-and-return.html

    http://www.gearbest.com/about/terms-and-conditions.html

    After reviewing your case, it has passed 45 days money back guarantee, we have forwarded your case to the supplier, we regret to tell you the item can’t be repaired according to them.

    After reviewing your case, please review our possible solutions:

     

    1)Keep the item and accept a partial refund on Wallet (credit)

    We can offer a partial refund of your product value which is 50 USD on your wallet and exceptionally reward you with extra points (e.g. If your refund is USD 1=1 points, USD 3=3*1 points=>get 3 points etc)

    The refund will take 24 hours to process and appear in your GB wallet.

    You can use both your wallet and points to purchase your future products.

    Learn more about wallet benefits :http://www.gearbest.com/about/gb-wallet.html

    Check out how to use point :http://www.gearbest.com/about/about-points.html?157wrew

    In this case, you can keep the item and do not need to return it to us for this time.

    2)Refund to your payment account

    We can refund 45USD to your original payment account.

    Please note:

    – For PayPal account refund may take 48 hours to process and appear in your paypal account.

    Can you please let me know your decision?

    I look forward to hearing from you.

    Thank you for your understanding.

     

    Best regards,

    Betsy

    Senior Customer Service Agent

    http://www.gearbest.com/

    #149021

    Ray Dollars
    Participant
    • Posts: 43

    I guess this is the price of buying a cheap Chinese brand. Support is non-existent.

    #149022

    Derrick
    Participant
    • Posts: 8

    So the freezes didn’t stop with the above procedure? (the one that get you windows in chinese=

    #149187

    Ray Dollars
    Participant
    • Posts: 43

    Sorry the late reply. No nothing has worked. At the moment I’ve gone back to the eMMC drive, reinstalled fresh windows and still getting Freezes (critical error 41 in event viewer). That’s it… it’s hardware, there is no fix according to Gearbest. It’s toast. It works most of the time (I’m typing on in now) but it will crash a few times a day so it’s completely unpredictable and unreliable. Shame I really liked this computer. It has a great keyboard. Going back to my other computer (Macbook) which has zero travel on the keyboard I’m missing the Teclast.

    If anyone has any other suggestions, I’m willing to try anything.

    #149194

    Ray Dollars
    Participant
    • Posts: 43

    I should also add the F7 is working on battery. So my workaround is to charge the laptop up at night then use for as long as possible on battery then recharge when I’m not using it.

    Could this be a faulty charger?

    #149206

    Mike
    Participant
    • Posts: 6

    Also suffering from this problem 🙁

    #149246

    Ray Dollars
    Participant
    • Posts: 43

    Also suffering from this problem ?

    Have you tried using a different charger? I’m beginning to think this must be a known fault. From discussions I’ve had with other more tech-minded friends they have suggested a faulty capacitor on the motherboard could be the issue. Surely we should be offered a repair/replacement?

    #149247

    Mike
    Participant
    • Posts: 6

    Yeah ive just today bought a new cheap 12V 2A ac charger … still no good. Tempted to get a 3A charger might get more luck with that. Ive been speaking to my supplier hopefully I can get a return/refund sorted.

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