reinstall new windows 10 problem

[van]

no, freeze happened  without charger pluggged in

[Ray Dollars]

Did you try the solution above?

[Derrick]

Another update:

Here’s the reply from Gearbest support… They have a firmware and Windows reinstall solution:

+++++++++++++Dear Ray,

We’d be delighted to provide more information.

Based on your description and information provided, in order to solve your problem, please follow the steps below:

Please download the firmware below and follow the attached tutorial to reinstall the system, https://1drv.ms/f/s!AtprAlErUyChiDqyOqu

Hi Ray, have you tried this solution, Gearbest told me to send back the Teclast because i’m in the first 14 days

[Ray Dollars]

Derrick wrote:

Another update: Here’s the reply from Gearbest support… They have a firmware and Windows reinstall solution: +++++++++++++Dear Ray, We’d be delighted to provide more information. Based on your description and information provided, in order to solve your problem, please follow the steps below: Please download the firmware below and follow the attached tutorial to reinstall the system, https://1drv.ms/f/s!AtprAlErUyChiDqyOqu

Hi Ray, have you tried this solution, Gearbest told me to send back the Teclast because i’m in the first 14 days

 

I’m trying it now, but I don’t hold any real hope of success. I’ve uninstalled my SSD and gone back to the slow eMMC drive just rule that out too.

[Ray Dollars]

Grr… Followed all our Gearbest’s steps and now I have Windows in Chinese. Hopeless.

[Ananasas]

Ray Dollars wrote:

Grr… Followed all our Gearbest’s steps and now I have Windows in Chinese. Hopeless.

But did it stop freezing?

[Ray Dollars]

Gearbest’s latest support message was to say they couldn’t fix the computer and offered me $50USD worth of GB points. See below:
<h4>Gearbest Customer Support   <span class=”time”>At    12/11/2018 09:44:10 CST</span></h4>

Dear Ray，

We would like to extend our apologies for this inconvenience.

Please rest assured I am following up your case personally and will do my best to assist you.

Kindly refer to our warranty policy here:http://www.gearbest.com/about/warranty-and-return.html

http://www.gearbest.com/about/terms-and-conditions.html

After reviewing your case, it has passed 45 days money back guarantee, we have forwarded your case to the supplier, we regret to tell you the item can’t be repaired according to them.

After reviewing your case, please review our possible solutions:

 

1)Keep the item and accept a partial refund on Wallet (credit)

We can offer a partial refund of your product value which is 50 USD on your wallet and exceptionally reward you with extra points (e.g. If your refund is USD 1=1 points, USD 3=3*1 points=>get 3 points etc)

The refund will take 24 hours to process and appear in your GB wallet.

You can use both your wallet and points to purchase your future products.

Learn more about wallet benefits :http://www.gearbest.com/about/gb-wallet.html

Check out how to use point :http://www.gearbest.com/about/about-points.html?157wrew

In this case, you can keep the item and do not need to return it to us for this time.

2)Refund to your payment account

We can refund 45USD to your original payment account.

Please note:

– For PayPal account refund may take 48 hours to process and appear in your paypal account.

Can you please let me know your decision?

I look forward to hearing from you.

Thank you for your understanding.

 

Best regards,

Betsy

Senior Customer Service Agent

http://www.gearbest.com/

[Ray Dollars]

I guess this is the price of buying a cheap Chinese brand. Support is non-existent.

[Derrick]

So the freezes didn’t stop with the above procedure? (the one that get you windows in chinese=

[Ray Dollars]

Sorry the late reply. No nothing has worked. At the moment I’ve gone back to the eMMC drive, reinstalled fresh windows and still getting Freezes (critical error 41 in event viewer). That’s it… it’s hardware, there is no fix according to Gearbest. It’s toast. It works most of the time (I’m typing on in now) but it will crash a few times a day so it’s completely unpredictable and unreliable. Shame I really liked this computer. It has a great keyboard. Going back to my other computer (Macbook) which has zero travel on the keyboard I’m missing the Teclast.

If anyone has any other suggestions, I’m willing to try anything.

[Ray Dollars]

I should also add the F7 is working on battery. So my workaround is to charge the laptop up at night then use for as long as possible on battery then recharge when I’m not using it.

Could this be a faulty charger?

[Mike]

Also suffering from this problem 🙁

[Ray Dollars]

Mike wrote:

Also suffering from this problem

Have you tried using a different charger? I’m beginning to think this must be a known fault. From discussions I’ve had with other more tech-minded friends they have suggested a faulty capacitor on the motherboard could be the issue. Surely we should be offered a repair/replacement?

[Mike]

Yeah ive just today bought a new cheap 12V 2A ac charger … still no good. Tempted to get a 3A charger might get more luck with that. Ive been speaking to my supplier hopefully I can get a return/refund sorted.

[Ray Dollars]

Mike wrote:

Yeah ive just today bought a new cheap 12V 2A ac charger … still no good. Tempted to get a 3A charger might get more luck with that. Ive been speaking to my supplier hopefully I can get a return/refund sorted.

At least that saves me from trying a new charger… Did you purchase through Gearbest?

[Author]

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