Touchpad freeze with ezBook 3 pro v4 (and possibly linux)

[Murat]

<p style=”text-align: left;”>I would stay long enough in Windows to test it</p>

[Brad]

I’ve hear various touchpad issues fixed with kernel start params like… https://www.linuxquestions.org/questions/linux-newbie-8/touchpad-not-working-on-new-install-of-linux-mint-18-a-4175600342/#post5674490

more about me here

[eldresso]

same here. happens under linux mint and windows 10. my bet is either bios or rEFInd bootloader.

[mushi]

Can comfirm this issue.
Booting/installing Ubuntu 17.10 completely killed my touchpad, it wasn’t working even after reinstalling W10 (but device was present, so Windows did install drivers).

Disconecting battery and pressing power button few times did trick for me, so maybe disconecting touchpad flex pcb/cable isn’t really necessary.
Hope this never happens again during usage of Windows 10, ehe.

Just for stats: system had rEFInd installed/booted with, but I don’t think that’s the root of problem.

[sipart]

I have the problem in Win10 and I can still get the problem. It seems if I do anything with updating drivers and going into the BIOS then the mousepad will stop working (i.e. like its related to a soft warm restart). What I do is reboot into the BIOS and use the Save and Reset option (it just does a full power off and on again) and the mousepad comes back.

I have a m2.SSD installed with a fresh install of Win10 on it. I left the EFI system partition on the 64GB EMMC.

[Brad]

mushi wrote:

Can comfirm this issue. Booting/installing Ubuntu 17.10 completely killed my touchpad, it wasn’t working even after reinstalling W10 (but device was present, so Windows did install drivers). Disconecting battery and pressing power button few times did trick for me, so maybe disconecting touchpad flex pcb/cable isn’t really necessary. Hope this never happens again during usage of Windows 10, ehe. Just for stats: system had rEFInd installed/booted with, but I don’t think that’s the root of problem.

For the touchpad problem on Linux/Ubuntu: Did you follow the directions he did on this post?  And the Grub startup param change on this post?

Touchpad works, but was a little tricky:

sudo modprobe -r psmouse
sudo modprobe psmouse proto=imps

now, I could move cursor and click/tap, and was surprised that two finger scroll works too.
but this kernel module change wasn’t permanent , so I edited

/etc/modprobe.d/modprobe.conf
and added:

options psmouse proto=imps

and after like 50 reboots and banging my head against wall, because the change didn’t work, I found out that I need

sudo depmod -a
sudo update-initramfs -u -k all

and touchpad works immediately after reboot.
I am afraid fancy touchpad gestures won’t work

more about me here

[mushi]

Brad wrote:

For the touchpad problem on Linux/Ubuntu: Did you follow the directions he did on this post?  And the Grub startup param change on this post?

There is no problem with touchpad in linux on V4. In KDE Neon touchpad worked perfectly w/o anything required on my side.
After booting ubuntu it got stuck, and didn’t work even under windows, so this

Brad wrote:

sudo modprobe -r psmouse
sudo modprobe psmouse proto=imps

obviously had no impact at all.

[Brad]

mushi wrote:

Brad wrote:

For the touchpad problem on Linux/Ubuntu: Did you follow the directions he did on this post? And the Grub startup param change on this post?

There is no problem with touchpad in linux on V4. In KDE Neon touchpad worked perfectly w/o anything required on my side. After booting ubuntu it got stuck, and didn’t work even under windows, so this

Brad wrote:

sudo modprobe -r psmouse sudo modprobe psmouse proto=imps

obviously had no impact at all.

  In both cases (Neon and Ubuntu) what Kernel version were you using?  And which Ubuntu distro?

more about me here

[tDev]

I have two v4 ezzbook’s and in both cases touchpad stopped working in linux and windows after install linux (elemetary OS – respined by isorespin.sh) and refind.

But it worked for a while, touchpad suddenly stopped after few reboots. Even when i’ve tried to boot windows 10 by orginal windows Uefi bootloader (not refind), touchpad still didn’t work.

I’ve tried to open laptop and reconnect battery to reset bios, and it worked a job but not permanently.
After it i’ve tried many things like:
– reload i2c_hid module
– reload ps_mouse modue with proto=imps
– add boot params like i8042.reset i8042.nomux i8042.nopnp i8042.noloop
but without success 🙁

dmesg | grep i2c_hid are showing me:
[ 2056.460636] i2c_hid i2c-SYNA3602:00: i2c_hid_get_input: incomplete report (27/34)
[ 3077.604699] i2c_hid i2c-SYNA3602:00: failed to reset device.
[ 3077.605473] dpm_run_callback(): i2c_hid_resume+0x0/0xe0 [i2c_hid] returns -61
[ 3080.468156] i2c_hid i2c-SYNA3602:00: i2c_hid_get_input: incomplete report (27/34)

uname -rvps
Linux 4.10.0-32-generic #36~16.04.1-Ubuntu SMP Wed Aug 9 09:19:02 UTC 2017 x86_64

any idea?

[JumperFan]

Has anyone fix the touchpad ?

I have successfully install manjaro xfce and i can say everything, even bluetooth with a2dp protocol working so perfect. I installed on a usb drive to see if i could and everything is just perfect.

Only thing is the touchpad is dead. i have the latest kernel 4.14rc0 and i have try kernel 4.13 too

 

I have tried the above solutions but nothing. When i boot antergos, the touchpad works out of the box.

Please help
<h3 class=”r”></h3>

[Brad]

JumperFan wrote:

Has anyone fix the touchpad ? I have successfully install manjaro xfce and i can say everything, even bluetooth with a2dp protocol working so perfect. I installed on a usb drive to see if i could and everything is just perfect. Only thing is the touchpad is dead. i have the latest kernel 4.14rc0 and i have try kernel 4.13 too I have tried the above solutions but nothing. When i boot antergos, the touchpad works out of the box. Please help <h3 class=”r”></h3>

Antergos “out of the box” meaning the installer defaults to the Gnome desktop so maybe that has something to do with it. Have you tried installing Manjaro with the Gnome desktop or KDE instead of Xfce?

more about me here

[JumperFan]

Hi!

 

Im sorry I mean that when i  boot atergos i can boot to the desktop, and mous is working, but for some reason i can choose my wifi network that is wpa2 password protected, and click login, but never ask or the password so i cant acces the internet.

Anyway, yes i can boot now like almost any manjaro iso there is. if I can get the mouse working,  then this will probably be the best linux working laptop i have so far.

but the touchpad dont working so i use a usb wireless mouse.

here is my output, same as above.

dmesg | grep i2c_hid are showing me: 
[ 2056.460636] i2c_hid i2c-SYNA3602:00: i2c_hid_get_input: incomplete report (27/34) 
[ 3077.604699] i2c_hid i2c-SYNA3602:00: failed to reset device.

If anyone need or want i can make a how to boot prectically any arch iso. 
I see there are many people that try manjaro but get the black screen with the cursor freeze.
or kernel panic.

 

[tDev]

in my case, (i’ve installed elemetary os on both of my v4 laptops) and touchpad sometimes work, sometimes not.

It’s really weird, after installation touchpad worked on windows and linux, and suddenly after few days/few reboots died in linux and windows also.

After reconect battery and reinstall refind touchpad start working, but now on one of my laptops touchpad is still working more than week but on second sometimes work sometimes not, without any action.

[Brad]

Just to verify… did you guys apply the touchpad fix detailed in this post? –> https://www.linuxquestions.org/questions/linux-laptop-and-netbook-25/jumper-ezbook-3-pro-can’t-boot-from-usb-most-of-common-linux-distros-4175605766/page2.html#post5715375

more about me here

[tDev]

Yes, i did that. But those things affecting also Windows 10, not only linux.
I think, problem it’s more related to Refind bootloader but i’m not sure because it always happens randomly.

[Author]

Posts