[Daniel]

In everywhere, i know people who has more than 5h in Teclast X98 Pro in forum and in the most important page. Teclast page says it has 6-8h. Furthermore i only has 3h max. or in two cases only 1h 30min.

Gearbest is saying me i have to close my case in PayPal until i will send them the tablet, if they dont give me their address to send in tonight i will elevate the case to a claim. I invite all of you to do the same.

Regards

[Daniel]

I have been talking with another people who has de tablet and the battery life is moreless 5-7h, if i were you i would ask for a replacement or refound of the money.

In my case i have asked for my money back, and when the tablet goes perfectly i will ask for it again.

I think our units have the battery faulty, i have been charging it moreless 10 times in different ways and chargers and i have the same battery life result, 2-3h.

[Daniel]

My ticket in Gearbest:

 

<form action=”http://support.gearbest.com/index/index/review?act=insert&#8221; enctype=”multipart/form-data” method=”post” name=”questionForm”>
<table id=”stripe_tb” class=”borderline” width=”997″ cellspacing=”1″ align=”center” bgcolor=”#FFFFFF”>
<tbody>
<tr>
<td class=”label” width=”17%”>Ticket:</td>
<td align=”left” valign=”top” width=”83%”>T15110104860</td>
</tr>
<tr>
<td class=”label” width=”17%”>Order Number:</td>
<td align=”left” valign=”top”>W150922232256****</td>
</tr>
<tr>
<td class=”label” width=”17%”>Message Type:</td>
<td align=”left” valign=”top”>After-sale Service (defective items /wrong items received/item missing)</td>
</tr>
<tr>
<td class=”label” width=”17%” height=”34″>Subject:</td>
<td align=”left” valign=”top”>Battery Problems</td>
</tr>
<tr>
<td class=”label” width=”17%” height=”60″>Message:</td>
<td align=”left” valign=”top”><iframe src=”http://support.gearbest.com/index/index/email-iframe?t=T15110104860&#8243; name=”emailIframe” width=”100%” height=”424″ scrolling=”no”></iframe></td>
</tr>
<tr>
<td class=”label” width=”17%”>Ticket Status:</td>
<td align=”left” valign=”top”>Processing</td>
</tr>
<tr>
<td class=”label” width=”17%”>Full Name:</td>
<td align=”left” valign=”top”>Daniel Castillo Blasco</td>
</tr>
</tbody>
</table>
</form>
<table id=”stripe_tb” class=”borderline” width=”997″ cellspacing=”1″ align=”center” bgcolor=”#FFFFFF”>
<tbody>
<tr>
<td id=”stripe_tb”>Gearbest Customer Support　 At :11/02/2015 08:34:49 UTC</td>
</tr>
<tr>
<td>Dear Daniel,

Thanks for your feedback.

We sincerely apologize for any inconvenience that may have been caused.

We will confirm with supplier about your problem，please kindly contact us 2-3 days later for result.

We will solve the problem for you,please rest assured.

If you want to return item back,we only can offer the chinese address for you as the EU warehouse don’t accept returning package.

If you have any further questions, we’re always happy to help.

Best Regards

Angelia

GearBest Customer Service

http://www.gearbest.com/</td&gt;
</tr>
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</table>
<table id=”stripe_tb” class=”borderline” width=”997″ cellspacing=”1″ align=”center” bgcolor=”#FFFFFF”>
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<td id=”stripe_tb”>Daniel Castillo Blasco　 At :11/02/2015 09:13:25 UTC</td>
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<tr>
<td>Ok i wait a few days. Im very angry because the first time i asked you for this was on 30th August 2015 and it arrives me on 25th October and it is faulty. Furthermore i have two orders lost and i have to pay shipping cost to China. Please give me a solution as soon as possible, this unit has the battery faulty and i have posted it in TechTablets, HTCMania and Hispatablets Forums, im not the only person with this problem, and i think it isnt good advertising for you and Teclast. If i have to wait a whole month for replacement i prefer my money back and i ask for it in another webshop.

Regards

P.D I send you a photo with the battery life and use. Its in Spanish Language Sorry</td>
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<tr>
<td height=”22″>attachment 1</td>
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<table id=”stripe_tb” class=”borderline” width=”997″ cellspacing=”1″ align=”center” bgcolor=”#FFFFFF”>
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<td id=”stripe_tb”>Gearbest Customer Support　 At :11/03/2015 03:06:30 UTC</td>
</tr>
<tr>
<td>Dear Daniel,

Thanks for your recent message .
We sincerely apologise for any inconvenience that may have been caused.

We kindly suggest you that please charge the tablet to full power when the battery run out,please do use the tablet when charging.

If you open many app at the same time, the battery will run out fast.

In order to bring the greatest actual benefit for our customers and build a long-term relationship with you,we would like to solve the problem together.

We would like to solve the issue by offering you the following options:

1)Return the items for a full refund or an exchange.

As you can see customer has to cover the shipping fees to send the item back.

Once we receive the item we will refund the order in full.

2)Partial refund ( No return)

We can offer a partial refund of 20  usd to your account which used to make the payment.

3)Partial refund ( No return)

We can refund 30 usd to your GB wallet,it can be used for your next order.

Could you please let me know your decision?

If you have any further questions, we’re always happy to help.

Best Regards
Angelia
GearBest Customer Service
http://www.gearbest.com/</td&gt;
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<table id=”stripe_tb” class=”borderline” width=”997″ cellspacing=”1″ align=”center” bgcolor=”#FFFFFF”>
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<td id=”stripe_tb”>Daniel Castillo Blasco　 At :11/03/2015 07:18:56 UTC</td>
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<tr>
<td>I tried with a lot of chargers and different ways before asking you.

There is a lot of people with this problem:

http://techtablets.com/forum/topic/battery-life-k9c6/

Maybe Teclast made a line in their factory with problems.

Please send me your adress for a full refound and i will ask you in the future when i check they havent problems, please imagine you send me a new one with problems and if i have to send you to China again. I cant lose more shipping cost.

Regards

Daniel</td>
</tr>
</tbody>
</table>

[Daniel]

I have opened a RMA in Gearbest this morning and i have sent a photo with battery status to them. In Teclast page they say 6-8h battery life, and this morning i have only an hour with edge use. I think we have to open rma in gearbest and in paypal, and be in contact to be more powerfull in our disputes with them. This is a very important failure / fault and i want a usefull tablet or my money back.

I think we have to put our Nº Tickets to be more powerfull and tell them there are a lot of people with this problem.

My ticket in Gearbest is: T15110104860

[Daniel]

I think buying a new one battery, but i dont know the serial number o model number to ask for it, and i prefer ask for a replacement to Gearbest, i paid it by PayPal maybe the send me a new one after sending this one to China. In aliexpress there are batteries but 12.000mA not 8.000mA like the tablet has.

Are you tablet from Gearbest too? I asked for it at the end of September and it arrived to Spain on 25th October, maybe there are a lot of with this problem in a fabrication line. In Spain there are three or four more with this problem in the forums.

 

Regards

Attachments:

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[Daniel]

I think cells are damaged because in the first model of X98 a lot of people have the same problem. I have the same problem. I bought it at the end of September in Gearbest.

[Daniel]

I have the same problem aparently, only 33min runnign in Android and now is in 70%. This is no normal. Im going to send it to Gearbest for a replacement or money back. I remember now the first charge was wrong because their charger unit was broken and it only charge to 60%. Maybe is because of this reason.

 

Regards

[Daniel]

I have the same problem except the charging (i dont know how to check it, now i have a Aukey 2.5A charger and it runs perfectly).

My problem is this:

Windows 10 battery duration aprox. 3h- Browsing in Edge30min, watching videos in youtube 1080p 1h30min, Office 20min

Android – only a few little time each 30min aprox 10% even playing Modern Combat 5 – 30min x 10×10% – 300min – aprox 5h

I think is a drivers problem in Windows 10 but i can´t confirm, this afternoon im going to check the duration in Android mode. If the tablet runs 5h we can discard a hardware problem and it will be a software problem in Windows 10.

Regards

 

Daniel

 

P.D – It´s a Teclast X98 Pro Model K9C6 bought in Gearbest

[Daniel]

I have the same problem except the charging (i dont know how to check it, now i have a Aukey 2.5A charger and it runs perfectly).

My problem is this:

Windows 10 battery duration aprox. 3h- Browsing in Edge30min, watching videos in youtube 1080p 1h30min, Office 20min

Android – only a few little time each 30min aprox 10% even playing Modern Combat 5 – 30min x 10×10% – 300min – aprox 5h

I think is a drivers problem in Windows 10 but i can´t confirm, this afternoon im going to check the duration in Android mode. If the tablet runs 5h we can discard a hardware problem and it will be a software problem in Windows 10.

Regards

 

Daniel

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