[Patrick Bellot]

Hi guys, you should post your story on many forum, not just this one, as I did !

See http://bellot.asia

Good luck,

Patrick

[Patrick Bellot]

Hi,

you really want to care about the “awesome ratings with lots of reviewers” ? You can do it but, are you sure they are from real customers ? Personnally, I see that when I posted a bad comment on GearBest, I see, in the hours that follow, many messages to flood my message.

Anyway, it must happen that sometimes customers are happy with GearBest. The problem is not that, it is that sometimes customers are really not happy with GearBest. GearBest is a crook !

If you want to have a chance of being reimbursed, you must pay with Paypal.

Best regards,

Patrick

 

[Patrick Bellot]

@Dean You have a delay in Paypal before you escalate. Gearbest will propose you anything (for instance to repay a part of you have already paid) but at the end of the delay, they will reimburse you. Keep a copy of the web page they used for communicating. Best regards, Patrick.

[Patrick Bellot]

@Dean I Got the same problem, see http://bellot.asia it it works.

The only way for you is to use paypal, you complain that you have not received your parcel. Then take care : gearbest will ask you to close your Paypal dispute but don’t do it until you really get your money back.

[Patrick Bellot]

@Dean If you paid with Paypal, you complain to Paypal and they will reimburse you. Otherwise, I think that there are no ways to constrain them.

Best regards,

Patrick

[Patrick Bellot]

They offer a full refund after I contacted paypal.

Before I contacted paypal, I got only what I said.

Look at the date…

[Patrick Bellot]

What a good commercial but so naïve !

Anyway : gearbest cannot be trusted, see the web site at http://bellot.asia

[Patrick Bellot]

These are good news for you.

I have another problem wit gearbest. I paid with Paypal and Paypal said they will refund me If I don’t get the product.

When I complain wit gearbest, they said I have to discuss wit gearbest until 28/01.

Then gearbest says they will resend the product if I close the case on Paypal.

But Paypal says that I must not close the case until I am fully satisfied (because I wil not be able to reopen it).

So I say no. But gearbest insisted… I still say no and now they don’t answer my messages.

Stupid gearbest !

 

[Patrick Bellot]

Welcome to the family of gearbest hater !

What I did also is to write a two pages letter to the Chinese Embassy in my country (France) just telling them the situation and saying that this will stop the business with China. Then I wrote the same letter to the Ministry of Commerce in China 🙂

One thing : did you pay with Paypal ? In this case, you may be refunded by Paypal. Despite fo what gearbest.com says, never withdraw your case with Paypal because it would be definitive.

Best regards,

Patrick

 

[Patrick Bellot]

I also ordered a lot of things before without problems.

But when there is a problem in delivery, we cannot rely on gearbest.

This is really unfair business practices.

 

[Patrick Bellot]

Hello,

GearBest cannot be trusted.
I ordered a 300 USD smartphone that I never received.
Here follows what they answer me.
Really unfair trading practices.
It seems that, for gearbest, you are responsible of the delivery 🙂

If you want to see more : bellot.asia

Best regards,
Patrick Bellot

—— Answer from gearbest.com ———————————–

Unfortunately it appears that your order has been lost on the way.

After reviewing your order, we found out you haven’t purchased any insurance during the check-out.

We will still do our best to help you.

As the policy of our company, we offer you 3 options:

1)Refund 30% of the product to your wallet for your future purchase

The product value is $298.53, we can refund $90 back to your wallet.

2) 20% refund to your credit card or Paypal

In that case we refund $298.53, we can refund $60 back to you.

3) Reship the order

We can reship the order. For this, please kindly send us 50 % of the order value so that we can arrange the shipment.

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