I live in Qatar and ordered a Chuwi HiBook Pro from Banggood on 11-Feb and chose Air Parcel Register (whatever that means). Expected it to arrive within 15 days because back in 2015 I had ordered a Chuwi Hi8 from GearBest and it arrived in 11 days.
According to the website, it was shipped on 13-Feb through Swiss Post. 17-track shows the last update on 25-Feb so now it has been a month since the package is stuck somewhere in transit (or lost). Checking other tracking sites gives out other associated carrier names: Swiss Post, Asendia and Flyt Express but no updates anywhere beyond 25-Feb.
Checked with Banggood support and directly asked them for a refund because I really think it is lost. They said it is not eligible, I need to wait 7-25 business days, or 40 days in total before they conclude that package is lost.
Anyone have any similar experiences? Did you get the package in the end?
Feb 25, 2017
02:05 am
Departed transit countryFlyt Express
Asendia SCL Germany
Feb 24, 2017
08:37 pm
Arrived in transit countryFlyt Express
Asendia SCL Germany
Feb 16, 2017
04:42 pm
The consignment has left the origin border pointFlyt Express
Asendia Hong Kong
Feb 16, 2017
04:42 pm
Arrival at origin border pointFlyt Express
Asendia Hong Kong
Feb 16, 2017
04:42 pm
MailedFlyt Express
Asendia Hong Kong
Feb 14, 2017
05:22 pm
Item in transitFlyt Express
Flyt Express’s sorting centre, Hong Kong
Feb 14, 2017
11:21 am
Item dispatched. PKG#:PKG03152911Flyt Express
Flyt Express’s sorting centre, Guangzhou
Feb 12, 2017
04:48 pm
Item in transitFlyt Express
Flyt Express’s sorting centre, Guangzhou
Feb 12, 2017
03:48 pm
Item receivedFlyt Express
Flyt Express’s sorting centre, Guangzhou
Feb 12, 2017
01:24 pm
Customer’s order information generatedFlyt Express
Customer
