Tried cancelling a order with gearbest, this was the reply:
“Thank you for placing your order with us.
Regarding your order xxx, the status is payment authorised. In this situation, we didn’t charge your money. It’s in paypal or your GC card which is blocked.
Now we have informed the paypal or GC card bank to release this payment.If you have any further issue, please contact paypal or GC card bank.
Generally, paypal needs 3-5 days to complete this refund; And GC refund time maybe extend from 15 days to 30 days, it depends on the GC card bank.
Thank you for your understanding.
I contacted paypal and they said they need confirmation from gearbest to cancel the pending payment but they have not received such confirmation yet. It seems buyer has no power to cancel the payment unless proof is shown that the seller has acknowledged the cancellation! The buyer has no power to cancel paypal order AT ALL!
Update:
Reply from paypal –
Hi, it’s me Apple once again from PayPal Customer Support and it was a pleasure speaking to you just a moment ago on the phone.
I am sending you this email as a follow up on our conversation.
When you purchased an item, you authorized a PayPal payment to your merchant. You cannot cancel this authorization, but your merchant might be able to cancel it for you.
If the status of your authorized payment is “Pending”, you can contact your merchant and ask them to cancel the authorization. If the status is “Completed”, your merchant claimed the payment and it cannot be canceled.
Edit 2: Gearbest cancelled the order thankfully.
