I had the same problem on my EZ Book 3 Pro with the Escape Key. Quite annoying as every time you boot your laptop, it jumps into the BIOS. Unfortunately there is no solution to this as these keys have literally no travel. It’s either ON or OFF, there is nothing like a half or little ON, so nothing is stuck. I recorded the issue and sent the video to Gearbest, they offered me a replacement or 30 USD refund if I keep it. I took the 30 USD, because if you remove the key, the problem is gone and you can use your laptop normally. Hope that helps.