[Max]

Hello,  yes after two months and many chats with customer service I’ve finally got full refund + 5$ on aliexpress pocket.  So as a credit to use to buy on the platform.

It takes some time you have to stress customer service,  especially because most of them do not even know how the warranty service works and they use to make stupid questions like “did you contact the seller?”.  So I had to explain them how this is supposed to work at then end.

Regards

Max

 

[Max]

Hi, I did

[Max]

I’ve opened a dispute on paypal and today I’ve had my money back. Obviously I will never order again from GearBest

[Max]

Hi All, I’m new here.

I’ve just canceled (still waiting to receive money back) my order of the Teclast X16 pro on Gearbest. After 4-5 days waiting I wrote them asking why this delay and they answered that for issues related to the supplier I had to wait 1 or 2 weeks more before they could ship the tablet. So I’ve asked to cancel the order and they proposed me to charge the refund on GB wallet for future purchase! CRAZY!!

So I’ve opened a Paypal dispute and they wrote me that they will close the order and refund money on may paypal account. Though until now the order is still open.

I’ve come to the conclusion that this is not a good place to buy. Once I receive (I hope) my money back I’ll order on Aliexpress. More expensive but I’ve never had bad experiences with them.

[Author]

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