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Graham Whyte wrote:

It was 14.90 GBP, but because I paid with Paypal, I was able to claim that back from them. My shipping label stated laptop, NO battery value 20USD. As I said it took approx one month to get it. Once I got the return authority, and email I sent to them I put Attention Jessie, the person who sent me the authority, in the Subject field, and from then on I put that on every email, so that I had continuity with the same person.

Thanks a ton for the info man. I will try my luck with Gearbest. Better to have a functional Laptop in some months than never, I guess. Hope it wont break again. Best luck to you.

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I will try this as well but I doubt Gearbest will accept it. How much did it cost you (shipping, maybe some duties)?

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Graham Whyte wrote:

. I could not ship it back with the battery, Chinese restrictions, and my machine returned without a battery, and set up in Chinese.

So did you remove the battery? And if yes didn’t that void your warranty?

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At least the screen model and manufacturer would be really awesome 🙂

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Same with my jumper ezbook 3 pro v4. I will try and see if I can get a free diagnose from one of the pc repair shops and share de results here.

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Graham Whyte wrote:

Forgive my ignorance, but what components are actually damaged when we get this black screen, no way a techie type could outline a repair? Thanks

Well my guess it is a fried component/circuit in the motherboard. The way to get it fixed is by very precise soldering that requires very expensive equipment thus making the repair cost very high and not worthy for so cheap notebook. You can check your local repair guys and see if they can give you a free evaluation + repair price.

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Joe, that is right. Gearbest manipulates the reviews on their website. They sent me an email after I tried to share my experience. Basically it said the same as the response from a ticket I issued about the laptop but the review is nowhere near on the reviews section. Understandable but now I have the real understanding about their review system and how poor, biased and manipulated it is. Basically it is a bunch of dudes that post  “very good quality”, “very good device for the price” a soon as the product arrives without getting to know better the device for at least a day, they are just GB points whores.

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Hans, feels bad for you man. It seems too much a coincidence that only now people are getting this kind of problems. Would I know some case like this before I would never bought this pc in first place. Feels like a duty that we must share our experience on gearbest review section.

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I have this same situation. I ordered my jumper ezbook 3 pro on 4th September and it came somwhere in november with, 4th version. It had been functioning perfectly until 2nd january when it happened. My guess that it is related with this stupid windows fall update that messes up with power plans. The problem I think is dead motherboard. They are no expensive but inexistent in europe to buy new, which is bad. Hope gearbest could help out and refund some shipment costs as 45dollars is like 1 fifth of laptops price.

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John wrote:

To enter the bios keep pressing the ESC key when power on your laptop, when you think it display the bios screen, press Right key 5 times, Down key 6 times, Enter key 2 times, Up key 6 times, Enter keys 1 time.

 

Didn’t work. Thank you for suggestion though. 🙂
I suspect motherboard died. Guess cheap prices mean high risks, sadly I was one of the first ones getting this problem, otherwise would have saved this not easy money.

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John wrote:

I am aware of that, but read the description on the you tube video. If you have a blank screen, but the notebook is still running, you can follow this sequence to blindly reset the default configuration in the bios.

Seems good but what is the key to enter the bios?
Thanks for your time and help btw.

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John wrote:

Did you try to reset the bios. Just stumbled on this hope this helped. https://www.youtube.com/watch?v=xaRoFgVl3KE

I cant open bios, the screen is always black.

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